Assistant Home Shopping Manager

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all e-commerce and pickup operations, ensuring accurate order fulfillment, on-time service, and an exceptional customer experience. This role assists in leading the D.U.G team, driving productivity, maintaining quality standards, and supporting operational execution from order picking through customer pickup.

E-Commerce Operations

• Assist in managing daily D.U.G operations, including order picking, staging, and customer handoff


• Ensure all online orders are fulfilled accurately, on time, and according to company standards


• Monitor order flow and adjust staffing or priorities to meet demand


• Support system execution, including handheld devices and order management tools

Team Leadership & Support

• Help supervise, train, and develop D.U.G associates


• Assign roles (pickers, runners, loaders) and manage workflow throughout the shift


• Reinforce productivity expectations and accuracy standards


• Provide real-time coaching and feedback to improve performance

Customer Service Excellence

• Ensure a fast, friendly, and accurate pickup experience for customers


• Address and resolve customer concerns, substitutions, or order issues


• Maintain clear communication with customers regarding order readiness and substitutions


• Promote a positive and professional service environment

Order Accuracy & Quality Control

• Verify product quality, freshness, and accuracy before orders are staged or dispensed


• Ensure proper substitutions align with customer preferences and company guidelines


• Maintain organization and accuracy within staging and holding areas

Productivity & Performance

• Monitor key performance metrics such as pick rate, order accuracy, and on-time fulfillment


• Identify opportunities to improve efficiency and execution


• Support scheduling and labor planning based on forecasted order volume

Inventory & Merchandising Support

• Communicate out-of-stocks and substitution opportunities to department teams


• Ensure proper handling of perishable and temperature-sensitive items


• Maintain organized staging, cooler, and freezer areas

Safety & Compliance

• Follow all safety procedures, including proper lifting and cart handling


• Ensure compliance with food safety standards for perishable goods


• Maintain a clean, safe, and hazard-free workspace


• Report equipment or system issues promptly

• Previous retail, grocery, or e-commerce fulfillment experience preferred


• Supervisory or leadership experience strongly preferred


• Strong organizational and time management skills


• Ability to work in a fast-paced, high-volume environment


• Strong communication and problem-solving skills


• Ability to lift up to 50 lbs and work in varying temperature conditions

• Leadership and team coordination


• Accuracy and attention to detail


• Time management and urgency


• Customer service focus


• Adaptability and problem-solving

• Fast-paced environment with continuous movement


• Indoor and outdoor conditions during order delivery


• Exposure to refrigerated and freezer storage areas


• Standing, walking, lifting, and repetitive tasks throughout shift