Assistant Hospital Manager

VCA Great Lakes Veterinary Specialists is expanding its leadership team and is seeking an Assistant Hospital Manager!

VCA Great Lakes Veterinary Specialists is open 24/7, 365 days a year, and provides a wide range of specialty, critical care, emergency service, and primary care. We offer a team approach to veterinary medicine where specialists work together to provide the most advanced care possible for every patient utilizing the newest diagnostic equipment and therapeutic techniques.  

Schedule: Full-time opportunity, 5 x 8-hour shifts.

Key Responsibilities:

The Assistant Hospital Manager supports the Hospital Manager in the daily operations of the veterinary hospital to ensure efficient workflows, high-quality patient care, and an exceptional client experience. This role assists the Hospital Manager as directed across Specialty, ER and General Practice departments, helping lead hospital teams, support operational and financial processes, and maintain a safe, clean, and welcoming facility.

The Assistant Hospital Manager collaborates closely with the Hospital Manager, Medical Director, department supervisors, and field leadership partners to uphold hospital standards, achieve operational goal and performs additional duties as needed to support hospital operations and management.

• Assist the Hospital Manager in leading veterinary, technical, client service, and administrative teams across Specialty, ER, and General Practice departments, as directed.
• Support department supervisors with workflow coordination, communication, and operational consistency.
• Assist with hiring, onboarding, training, coaching, and performance development of hospital team members.
• Help maintain smooth day-to-day hospital operations and proactively address operational challenges.
• Serve as a resource to team members by reinforcing hospital standards, expectations, and culture.
• Support client service initiatives and programs, including CareClub operations, member communication, issue resolution, and compliance.
• Monitor client service trends and collaborate with leadership to implement process improvements that enhance the overall client experience.
• Partner with Medical Director and department leaders to ensure alignment between medical operations, specialty services, and client-facing functions.
• Assist with hospital financial operations, including accounts receivable, chargebacks, daily deposits, and cash reconciliation.
• Process and oversee Care Credit transactions, ensuring accuracy and compliance.
• Monitor discounts for appropriate use and documentation.
• Assist in tracking key performance indicators (KPIs) and preparing routine reports to support revenue goals and operational decision-making.
• Support facility-related needs and coordinate with vendors as directed by the Hospital Manager.
• Assist in implementing hospital policies, procedures, and operational standards across all departments.
• Maintain internal documentation, logs, and compliance records.
• Support inventory management and supply initiatives as needed, working closely with Hospital Purchaser.
• Ensure adherence to safety, regulatory, and company compliance requirements.

Qualifications:

• Experience in veterinary, medical, or service-based management preferred.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, prioritize, and make sound decisions in a fast-paced, multi-department environment.
• Familiarity with financial processes and management systems.
• Commitment to delivering high-quality patient care and an exceptional client experience.

Benefits of joining the VCA Great Lakes Team!

• Access to the people and financial resources of a large veterinary community
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental wellness subscriptions (Head Space and Lyra Health)
• Referral bonuses
• Competitive wages
• Medical, dental & vision insurance
• Life, long and short-term disability insurance included
• Paid parental leave, paid vacation and sick time
• 401(k) with corporate match 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.