Assistant Housing Director for Operations

The YMCA of Broome County is seeking an experienced, organized leader to help oversee the day-to-day operations of YMCA housing. This role focuses on frontline staff supervision, safety, compliance, emergency preparedness, documentation, reporting, and maintenance coordination.

This is an operations-focused leadership position for someone who can keep people, systems, and priorities moving in a safe, consistent, and professional residential environment.

What You’ll Do

• Oversee daily housing operations to maintain a safe, respectful, functional, and compliant environment.
• Supervise the Resident Support Officer (RSO) team, including scheduling, shift coverage, training, coaching, and performance expectations.
• Support recruitment, hiring, onboarding, and performance management of housing operations staff.
• Review safety logs, inspections, shift documentation, incident reports, and other operational records for accuracy and completeness.
• Maintain emergency preparedness procedures, coordinate required training and drills, and help ensure staff readiness.
• Coordinate with Maintenance on work orders, repairs, room readiness, and habitability concerns.
• Identify recurring operational issues or risks and help improve procedures, staffing, communication, and workflow.
• Ensure consistent implementation of housing rules, access procedures, safety practices, security expectations, and resident-support protocols.

• At least 2 years of relevant experience in housing, residential operations, shelter operations, facilities-supported services, security operations, or a comparable service environment.
• Experience supervising frontline staff, including scheduling, training, performance expectations, and accountability.
• Strong organization, communication, problem-solving, and decision-making skills.
• Ability to manage documentation, deadlines, staffing needs, and changing priorities across multiple shifts.
• Ability to understand and apply policies, safety requirements, and regulatory or funding expectations.
• Basic computer proficiency for scheduling, documentation, reporting, communication, and recordkeeping.

Schedule

Full-time with flexibility based on housing operational needs, typically a Sunday through Thursday schedule, including occasional evenings, emergency response, and time-sensitive staffing or facility matters.

Benefits

Paid vacation, sick and personal time | Medical, dental and vision insurance | Free YMCA household membership | YMCA program discounts | 403(b) and YMCA retirement plans | Employee Assistance Program | My Better Benefits

Why Join the YMCA

You’ll be part of a mission-driven organization providing housing and support to people in our community while helping ensure operations remain safe, organized, responsive, and accountable.

If you have experience leading people and managing operations in housing, shelter, security, residential, or human-service settings, we encourage you to apply.