Assistant Information Desk Supervisor - SHORT TERM

Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.

This is a short-term position with the Montana Legislative Services Division. Work will start November 9, 2026, and may continue through the term of the 70th legislative session (mid-May 2027). Schedule will vary between the hours of 7\:30 am - 5\:30 pm, including some hours on Saturdays..  The Legislative Services Division provides nonpartisan, independent services for the Legislature.

Duties:

Supervises the Information Specialists including coordinating schedules; assisting in training; and answering any staff questions that arise.  This position will sit at the front on of the Information Desk in the State Capitol and handle in person public and legislative inquires along with answering telephone inquiries from the public concerning the Legislature using a computerized bill status information system and a variety of other information aids; takes incoming telephone calls for legislators and inputs messages on a computerized messaging system according to office policies; and performs related duties as required.

 

Competencies:

General knowledge of state government and the legislative process; prior knowledge of Montana government and legislative process preferred; and good knowledge of telephone procedures.

Basic knowledge of supervision and human resources

Skill in the use of the telephone and computer keyboard.

Ability to\: answer the telephone using appropriate etiquette; interact with the public in an extremely courteous manner\: input telephone messages with speed and accuracy; learn to use computerized systems to record and find information; learn to use various information aids and choose among them for an appropriate source for answering questions; speak and write standard English fluently; maintain neutrality; and remain calm and function under pressure and occasional inappropriate verbal abuse from the public.

Education/Experience:

The minimum knowledge, skills, and abilities required for entry at this position are typically acquired through a combination of education and experience equivalent to graduation from high school, with education or experience in government, public speaking, and communication.

Job is open until filled and screening begins immediately.

The Legislative Branch participates in E-Verify to confirm employment eligibility.  After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification.   For more information about E-Verify, please visit the E-Verify website found here, Link to E-Verify Website [e-verify.gov].