Assistant Manager

Description

CAN YOU DELIVER AMAZING?

If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today!

As the brand ambassador, the Assistant Café Manager is responsible for leading the day-to-day operations of the store in the absence of the Cafe Manager and to otherwise support the Café Manager in all facets of running the store including driving profitability through the P&L and developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.

CAFÉ ASSISTANT MANAGER ESSENTIAL FUNCTIONS

• Assist Café manager with the following tasks as assigned:
• Inventory and Truck Order (Sysco and Produce Alliance)
• Schedules
• Recruiting crew members
• Training crew members
• Orientation and onboard training
• Refresher training per café as determined by leadership
• Monitors cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.
• Labor at 22% daily
• Food costs at 29% weekly
• Maintains and exceeds customer expectations to build brand loyalty.
• Work with shift leaders and café manager to address guest concerns
• Work with shift leaders and crew members as needed to address training needs
• Food
• Delivery
• Customer interaction
• Ensure all quadrants of score card are met
• Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.
• Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.
• Assist Café manager to ensure successful food audits with all entities (Health Department, Ecosure and Tropical Smoothie)
• Brand and health standards in café (uniforms, signage, daily cleaning, temp logs)

Requirements

QUALIFICATIONS/REQUIREMENTS

• Minimum of 2 years of supervisory/managerial experience in the restaurant or fast-casual field required.
• Experience recruiting, hiring, training and developing employees.
• Experience in growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in both front of the house and back of the house.
• Experience managing cost of goods, labor, order and inventory
• Basic computer skills, including Microsoft Word, Excel and Outlook.
• Effective verbal and written communication skills.
• Servsafe® Certification
• Prince Georges County Food Service Manager license (or ability to obtain one)

Job Type: Full-time

Experience:

• Restaurant: 2 years (Required)