Assistant Manager

Description

Job Summary:

The Assistant Manager assists the Store Manager in running an efficient and profitable operation of a Black Cap Coffee and Bakery shop. The Assistant Manager is responsible for ensuring that the store meets company standards in staffing, product quality, visual merchandising, and operations. The Assistant Manager assists the Store Manager with the goal of providing customers with excellent, quality products and fast, friendly service. This position enforces all procedures in the absence of the store manager. The Assistant Manager also manages the training of baristas. They are expected to have significant product knowledge, provide friendly and efficient customer service, and demonstrate a commitment to the Employee Handbook by enforcing policies.

Requirements

Delegating Tasks

One of the primary responsibilities of the Assistant Manager is to assist the manager in ensuring smooth cafe operations. The Assistant Manager is expected to delegate tasks efficiently to ensure staff complete all stocking and cleaning procedures daily. The Assistant Manager is expected to delegate tasks in a way that is fair, efficient, timely, and strength-based. Prioritization, urgency, and task management are essential skills for this role. The Assistant Manager must ensure that all employees receive an appropriate and timely break through strong time management skills.

Training New Baristas

The Assistant Manager is responsible for training new baristas, teaching all required skills, and enforcing the Employee Handbook. The Assistant Manager is expected to review the Employee Handbook with all new employees, answer any questions, and collect signatures indicating receipt. The Assistant Manager is responsible for ensuring employees know what is expected of them and how to meet expectations. This role requires proficiency in: coaching, public speaking, adaptability, leadership, and patience.

Job Responsibilities:

• Perform all barista job responsibilities with proficiency and professionalism
• Recruit, train, and supervise café staff
• Guide all team members to follow policies and procedures as recorded in the Black Cap Employee Handbook
• Ensure employees are following opening, closing, cleaning, food safety, and sanitization procedures
• Delegate tasks to team members and provides appropriate guidance using time management and prioritization skills
• Coordinate training of new employees and oversee retraining processes as warranted
• Oversee drink and food making to ensure that all team members prepare products according to Black Cap recipes, standard operating procedures, and food health and safety standards
• Ensure that employees complete daily stocking duties
• Communicate with staff and management text messages (WhatsApp) in a timely manner in and outside of your scheduled hours
• Keep track of staff breaks and assures they are followed as per company policy and the law
• Model excellent customer service and provide continued staff training to ensure outstanding standards
• Resolve customer complaints regarding food quality and customer service
• Suggest new menu items based on customers' preferences and feedback
• Evaluate deliveries of supplies and verify correct items and quantities have been delivered and are put away in a timely and organized manner
• Ensure the store has sufficient product, merchandise, supplies, and change as needed
• Maintain high cleanliness standards throughout the store in the areas of store appearance, merchandise and equipment; and report technical issues to
• Operations Manager
• Ensure that all workspaces, food prep, and storage areas are kept clean and organized; and ensure equipment is maintained in a safe manner
• Assists store managers in managing a profitable store, reviewing controllable expenses and monitoring labor costs
• Assist the store manager in maintaining proper loss prevention standards, cash handling procedures, and safe management
• Respond to all emergencies while on shift by directing or performing steps necessary to ensure medical treatment and/or escape routes are adequate
• Inform the Store Manager of any operational inconsistencies, employee incidents, accidents, potential safety hazards, or any unusual or pertinent events
• Assist the Store Manager in planning and executing sales promotions and maintain a positive community image

Expectations

• Be able to work overtime, including weekends, evenings and special events as needed
• Keep the General Manager informed of building issues and have the contact information of landlords on hand to report emergencies that arise
• Enforce the policies and procedures found in Black Cap’s Employee Handbook
• Respond to staff and management text messages (WhatsApp) in a timely manner in and outside of your scheduled hours
• Provide expertise across Black Cap locations on an as needed basis 

Physical Job Requirements

• Must be able to lift 50 lbs up and down the stairs multiple times per day
• Must be able to lift 50 lbs off the ground from a squatting position
• Must be able to bend and twist from the waist frequently while carrying 50 lbs
• Must be able to frequently squat, bend at the waist, and twist from the waist while carrying heavy, large objects up to 50 lbs
• Must be able to stand on your feet for up to 8 hours at a time 

Required Skills & Experience

• Must have strong skills in: delegation, leadership, teamwork, customer service, sense of urgency, prioritization, communication, cleanliness/organization, problem solving, critical thinking
• Must demonstrate perseverance toward goals when confronted with significant obstacles and distractions
• Must be timely and attentive to work
• Must have a growth mindset and respond constructively to feedback
• Must have 2 years of experience working in customer service 

Black Out Dates

It is important for all employees to be available during peak holiday times. All employees will be expected to work:

• Foliage season (September 20th- October 20th)
• December holiday season (December 26th – January 2nd)
• Presidents’ Day week
• Martin Luther King weekend
• Various summer holidays/events as deemed necessary by management