Assistant Manager

Summary:

Messerli Kramer, an established Twin Cities law firm since 1965, is looking for a full-time Assistant Manager to join our team in Plymouth, MN. The Assistant Manager is responsible for the day to day production of the Collections Department, overseeing 4 Collection Supervisors and 40 Legal Collectors. This position works alongside the Project Manager with both positions reporting to the Director of Operations. Our call center is very customer service oriented and primarily deals with recovery of credit card debt through all phases of the legal cycle. This role focuses on execution, coaching, and daily operational consistency on the Collection floor. The Assistant Manager focuses on people leadership and daily production, while the Project Manager owns workflows, inventory strategy, and cross-functional initiatives. An Assistant Manager who prioritizes fundamentals across the floor will excel in this role. 

Essential Functions and Duties:

• Uses scorecards and performance analytics to identify trends, set priorities, and partner with supervisors on targeted performance improvements.
• Assign daily priorities to Supervisory staff, monitor queue coverage, and ensure supervisors are focused on the right activities. 
• Monitor client change log and update procedures relevant to the Collection Department
• Assist with client audits and call calibrations. Overseeing controls and remediation training as needed. 
• Conduct interviews of prospective candidates for the department as needed.
• Evaluate internal office policies to ensure they are compliant and driving the correct behaviors. 
• Daily interactions with staff, answering questions, providing feedback on ideas or requests.
• Monitor policy adherence. Conduct coaching based on observations.  
• Conduct coaching, performance management, and; when necessary, disciplinary action.
• Leads within a consumer-respect-driven collections model that emphasizes collaboration, ethical recovery, and long-term outcomes over short-term pressure tactics.

Benefits & Perks Include:

• Medical, Dental, & Vision Insurance
• HSA & FSA Accounts
• 401K, with 4% company contribution (after 1 year of service)
• Paid time off (17 days per year)
• Paid holidays off (7 days per year + a floating holiday)
• Company Paid Life Insurance
• Employee Assistance Program
• Building amenities include: Free parking, onsite restaurant, & onsite free gym

Required Education & Experience:

• High School Diploma/GED
• 3 years’ experience in a Collection Leadership role. 

Competencies:

• Ability to coordinate multiple tasks simultaneously with differing levels of urgency 
• Keen attention to detail to ensure accuracy of data
• Able to perform well in the face of tight deadlines and challenges
• Demonstrate a high degree of professionalism and accountability
• Excellent communication skills (verbal and written)
• Excellent analytical thinking and organization skills 
• Strong proficiency with Microsoft Excel as well as other standard Microsoft products: Outlook, OneNote, Teams

Work Environment and Physical Demands:

This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements.

All applicants must pass a criminal background check, drug screening, and credit check, before commencing employment with Messerli & Kramer, P.A.

Wage Disclaimer: The starting wage for this position is $60,000-$70,000/year based on relevant experience. The position is eligible for an annual performance-based bonus tied to firm profitability.

About Us:

The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships—making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind.