Assistant Manager

Our NEMT company is hiring an Assistant Manager to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility.

If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you.

Key Responsibilities

• Oversee and maintain efficient daily operations in assigned service area


• Recruit, hire, train, and support new employees


• Provide effective communication and customer service internally and with medical partners, facilities, and clients


• Manage office personnel including Drivers, Dispatchers, and Schedulers


• Monitor routes and field operations to ensure safety, schedule adherence, and service standards


• Coordinate with billing/accounting teams to support accurate and timely revenue cycle management


• Prepare and maintain operational documentation per Company policy


• Support compliance and audit readiness


• Contribute to regional growth and expansion initiatives


• Oversee fleet safety, maintenance, and repair coordination


• Prepare operational and performance reports for management

Qualifications

• Experience in Transportation Management or related field preferred


• Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred


• Knowledge of CA labor law is helpful


• Proficiency in MS Word, Excel, and smartphone applications


• Experience with MediRoutes and Symed software preferred (not required)


• Ability to prioritize multiple tasks in a fast-paced, changing environment


• Strong written and verbal communication skills


• Demonstrated customer service mindset and professionalism


• Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals