Assistant Manager

Position:                              Assistant Manager

Department:                      Retail Bank Branches

Reports To:                         Branch Manager

Employment Status:     Full-Time, Exempt

Office Location:                West Palm Beach

Supervise:                           Tellers, Service Representatives, Supervisors

Job Summary:

Manage the daily operations of the assigned branch in conjunction with the Branch Manager.

Job Specific Responsibilities and Duties:

• Distribute workload, prioritize and monitor completion of tasks.


• Open new and maintain existing bank accounts.


• Communicate branch initiatives, developments and problems.


• Ensure branch is in compliance with established policies and procedures.


• Monitor staff performance and address performance issues as appropriate.


• Prepare staff schedules managing high to low servicing periods.


• Assist customers and staff with resolving problems.


• Approve large currency transactions.


• Read and review available literature pertaining to regulations governing accounts.

Basic Responsibilities:

• Respond to incoming calls, e-mails, mail and in-person requests.


• Comply with company policies, practices and procedures.


• Attend meetings and prepare follow-up as needed.


• Set goals, prioritize and execute duties of the position.


• Manage documents, files and electronic information in an organized, efficient and secure manner.


• Represent company as a professional in appearance and manner.


• Communicate with the highest level of professionalism and integrity.


• Perform quality and quantity of duties as expected for position.


• Complete company required training courses as assigned.

Qualifications:

• High school diploma or general education degree (GED).


• Has working knowledge of basic teller and service rep functions.


• Has demonstrated good management skills.


• One year related experience and /or training; or equivalent combination of education and experience.

Job Specific Requirements:

• Basic personal computer skills.


• Strong numerical ability.


• Excellent communications skills.


• Manage multiple and diverse personalities.


• Accuracy and attention to detail.


• Honesty and integrity.


• Judgment.


• Stress tolerance.


• Adaptability.

The job description outlined above is considered a core list of job duties/requirements.  This document should not be considered a complete or comprehensive list.  The incumbent assigned to this position is required to perform the duties listed above.  The incumbent is also expected to adapt to changes and/or additions as needed.  Nothing contained within this document is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and Emigrant Bank and its Subsidiaries.  Emigrant Savings Bank and its Subsidiaries retain and reserve any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. Emigrant Savings Bank and its subsidiaries and affiliates are Equal Opportunity and Affirmative Action employers..