Assistant Manager

Position Summary

Charlotte’s Coffee House is seeking a dedicated and dynamic Assistant Manager to support the Location Manager in overseeing daily operations and ensuring an exceptional guest experience. This role requires a proactive leader who is fully cross-trained in key operational and managerial functions, including inventory control, staff development, and task coordination. The Assistant Manager will serve as the acting leader in the Manager’s absence, fostering a positive team environment and maintaining high standards of service.

Key Responsibilities

• Inventory & Order Management
  Oversee and place supply orders (excluding scheduled days off), ensuring optimal inventory levels and operational readiness.

• Team Development & Training
  Provide comprehensive training across roles to promote consistency, efficiency, and excellence in service delivery.

• Operational Support & Collaboration
  Partner with the Location Manager to participate in weekly leadership meetings, monitor team performance, and contribute to goal-setting initiatives.

• Task Oversight & Accountability
  Review and verify completion of team task lists twice weekly to ensure operational consistency and accountability.

• Leadership Coverage
  Assume full managerial responsibilities during the Manager’s absence, including staff supervision, issue resolution, and disciplinary action when necessary.

Qualifications

• Proven organizational and communication skills with a collaborative, team-first approach
• Ability to thrive in a fast-paced, customer-focused environment
• Previous experience in a supervisory or management role preferred
• Professional demeanor in handling customer interactions and employee relations
• Flexibility to attend weekly meetings and provide on-call support as needed

Compensation & Benefits

• Hourly Rate: $17–$18 per hour
• Healthcare: Subsidized health coverage
• Fitness Perks: Complimentary gym membership for employees attending 10+ sessions per month
• Work-Life Balance: Guaranteed two days off per week
• Career Advancement: Clear pathways for growth within Charlotte’s Coffee House

Join Our Team

At Charlotte’s Coffee House, we’re passionate about creating a warm, welcoming environment for both our guests and team members. If you're a motivated leader seeking a role with variety, growth potential, and a collaborative culture, we invite you to apply and become part of our journey.