Assistant Manager

About Us

We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.

General Summary

The Assistant Manager helps to manage overall store operations and the achievement of company goals and directives. Responsibilities include helping to manage overall store operations and the achievement of company goals and directives. The Assistant Manager will also help to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.”

Essential Duties & Responsibilities:

• Provide positive representation of store.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.
• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Work with General Manager on all aspects of running the store.
• Implement new Standard Operating Procedures into store execution.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Ensure that weekly price changes and label updates are completed timely and accurately.
• Oversee all cashiering functions including training, maintenance, audits, and reports.
• Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Assist in training and development of all associates.
• Perform all other duties as assigned.

Position Requirements:

• Previous retail management experience (preferred)
• Hardware experience (REQUIRED)
• Extra consideration for prior Ace Hardware experience
• Strong written and verbal communication skills
• Able to stand for extended periods of time
• Able to walk, climb ladders, and bend to perform job duties
• Able to handle and move merchandise and fixtures up to 40 pounds

Benefits:

• Employee Discount
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Quarterly Bonus Incentive Plan

Benefits

• Paid time off
• Health insurance
• Employee discount
• Other