Assistant Manager

This position is located in Princess Anne, Maryland. Catholic Charities of the Diocese of Wilmington is seeking an Assistant Manager who will be responsible for overseeing the day-to-day operations and management of Bethany House, a 22-bed emergency homeless shelter for families and individuals. 

The schedule for this full-time position may vary and requires flexibility to work daytime, evening, and overnight shifts based on operational needs.

Essential Functions:

• Oversees operational functions of the shelter including intake, screening, and assessment processes, budgeting, record keeping, and compliance.
• Manages occupancy levels, and room assignments, according to shelter policies and guidelines.
• Develops procedures to manage the shelter in an efficient, effective, manner compliant with state and federal laws and regulations.
• Coordinates and oversees the provision of support services, including access to meals, hygiene facilities, healthcare, and other essential services; works with external services and resources such as housing assistance, employment, and social services programs to further client progress toward self-sufficiency.
• Ensures the facility is clean, safe, and well maintained at all times.
• Develops, documents, and implements individualized service plans to address client specific needs and goals.

Minimum Qualifications:

• Bachelor’s degree in Social Services, Human Services, or related field and three years of program management experience including staff supervision; or an equivalent combination of education and experience.
• Experience with fiscal management practices including creating and managing a budget.
• Proven leadership ability, effective communication skills, and the ability to manage time effectively.
• Strong computer skills including familiarity with Microsoft Office/365, including Word, Excel, database management, and email applications.
• Ability to interpret and apply complex rules and regulations.
• Ability to motivate employees to work as a team, implementing decisions and reaching objectives.
• Valid driver's license and insurable driving record.
• Ability to safeguard access to confidential, or sensitive, information and data.
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to a satisfactory criminal background check and drug screening in accordance with applicable laws.
• Commitment to the mission and values of Catholic Charities of the Diocese of Wilmington.

Schedule:

10 hour shift

12 hour shift

8 hour shift

Day shift

Evening shift

Holidays

Night shift

Overnight shift

Weekends as needed

Benefits:

403(b)

403(b) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee assistance program