Assistant Manager

Join our team at Palmetto Superfoods as an Assistant Manager! 

At Palmetto Superfoods, we specialize in making one-of-a-kind superfood bowls with authentic Brazilian Açaí coupled with an array of additional bases and toppings that compliment your tastebuds! Either have it your way and build your own or choose a signature blend. Our mission is to fuel a better you, one blend at a time. We focus on clean, healthy, and nourishing ingredients only. No additives, no processed ingredients, and nothing artificial. Whole & real foods only. We are growing every day and are looking for highly skilled individuals with enormous potential to join our team and grow alongside us! We look forward to hearing your story.

DUTIES/RESPONSIBILITIES:

Operations

• Memorize the 1-2-3 steps for building a proper superfood bowl and confidently explain the health benefits of ingredients to customers in an upbeat and informative manner
• Maintain thorough knowledge of food and Palmetto Superfoods recipes 
• Uphold full acknowledgment and understanding of the brand's Employee Handbook (EHB) and Standard Operating Procedures (SOPs), leading by example in adhering to all operational standards
• Prepare all food items accurately, timely, and in a sanitary manner following established procedures
• Ensure proper food prep, storage, and rotation procedures are followed, maintaining freshness and minimizing waste
• Monitor and track food quality throughout the shift
• Complete all opening and closing duties efficiently
• Maintain cleanliness of the kitchen, lobby, dining area, and exterior at all times; wash and organize all kitchen tools (e.g., blenders, containers)
• Receive, organize, and put away deliveries in a neat and orderly fashion
• Follow all sanitation and safety guidelines
• Practice cost-saving measures and efficient use of resources with inventory management
• Stay punctual and take scheduled breaks appropriately
• Handle unexpected or special situations with professionalism

Leadership & Communication

• Lead by example and supervise shift operations to ensure smooth and timely service
• Assign duties and workstations to team members based on operational needs
• Train new team members in food preparation, service, sanitation, and safety procedures
• Observe and evaluate team performance to ensure adherence to quality and service standards
• Foster clear communication among team members and with managers to ensure accurate, timely order preparation and shift coverage
• Report important updates or issues directly to the General Manager promptly
• Ensure a positive, cooperative, and team-oriented work environment

Customer Experience

• Deliver excellent customer service by maintaining a polite, positive, and helpful attitude at all times
• Accurately inform guests of wait times and product details
• Assist with ringing up orders, responding to text support, and answering phone orders
• Address customer concerns or complaints promptly and ensure satisfaction

REQUIREMENTS/MINIMUM QUALIFICATIONS:

• Minimum 2 years of supervisory or leadership experience in a customer-facing or food service environment
• Proven ability to lead teams, efficiently delegate tasks, and uphold high operational and service standards
• Strong communication, interpersonal, and problem-solving skills
• Experience with basic computer functions and POS systems, including handling order receipts and digital communication platforms
• Ability to expedite and complete orders quickly and accurately, ensuring a high level of customer satisfaction
• Excellent customer service skills, both in person and through digital communication; a positive and engaging personality is essential
• Commitment to maintaining health, safety, and sanitation standards at all times
• Must maintain a clean, professional appearance and consistently demonstrate a positive, team-oriented attitude
• Flexibility with scheduling — shifts may include early mornings, evenings, weekends, and holidays (7 AM to 9 PM)
• Open availability is strongly preferred
• Must hold a valid Food Handler Permit at the time of hiring
• Must be able to provide employment references and complete a reference check as part of the hiring process

PHYSICAL REQUIREMENTS: 

• Ability to stand or walk for extended periods (up to 8 hours per shift)
• Ability to lift up to 25 lbs
• Ability to frequently bend, reach, push, and pull as necessary to support store operations. (e.g., deliveries, supplies)
• Comfortable working in a fast-paced environment with frequent movement

WORK ENVIRONMENT: 

• This role takes place in a busy retail environment with frequent interaction with customers and team members
• Exposure to varying noise levels, temperature changes, and cleaning supplies
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed

BENEFITS:

• Paid Sick Leave
• Food Handler (Paid) Training/Reimbursement
• 100% off (free) Medium Bowl or Smoothie on each day worked
• 15% off Discount for Friends and Family
• Retirement Savings Plan
• Commuter Reimbursements when applicable
• Access to Social/ Influencer Events such as Outside Lands Music Festival (Based on Employee Status)
• Access to Sport Events such as Warriors, Concerts at Chase Center, & 49ers at Levi's Stadium (Based on Employee Status)
• Growth opportunities into leadership roles such as Store Manager or General Manager

Work schedule

• Monday to Friday
• Weekend availability
• On call
• Holidays

Supplemental pay

• Tips

Benefits

• 401(k)
• Employee discount
• Paid training