Assistant Manager

Job Description

Job Description Description:

CAN YOU DELIVER AMAZING?
If you enjoy a lively, fun environment and can deliver amazing, Tropical Smoothie Café is the place for you! We’re looking for megastars who embrace our belief and live the lifestyle that when you eat better, you feel better. The ideal candidate will have a fun and outgoing personality who will welcome new and existing customers to the brand. We have over 800 franchise locations and are still growing. Be a part of something great and join our team today!
As the brand ambassador, the Assistant Café Manager is responsible for leading the day-to-day operations of the store in the absence of the

Cafe Manager

and to otherwise support the

Café Manager

in all facets of running the store including driving profitability through the P&L and developing a crew that serves customers with unparalleled hospitality. The ideal candidate must align with the culture and values of the brand while delivering results in a fast-paced environment.

CAFÉ ASSISTANT MANAGER ESSENTIAL FUNCTIONS
Assist Café manager with the following tasks as assigned:
Inventory and Truck Order (Sysco and Produce Alliance)
Schedules
Recruiting crew members
Training crew members
Orientation and onboard training
Refresher training per café as determined by leadership
Monitors cost control of the café against the budgeted expectation and historical performance, to ensure that profit goals are met.
Labor at 22% daily
Food costs at 29% weekly
Maintains and exceeds customer expectations to build brand loyalty.
Work with shift leaders and café manager to address guest concerns
Work with shift leaders and crew members as needed to address training needs
Food
Delivery
Customer interaction
Ensure all quadrants of score card are met
Presents a consistent, professional image of the café and crew by maintaining all sanitation and appearance standards.
Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs, following appropriate guidelines.
Assist Café manager to ensure successful food audits with all entities (Health Department, Ecosure and Tropical Smoothie)
Brand and health standards in café (uniforms, signage, daily cleaning, temp logs)
Requirements:

QUALIFICATIONS/REQUIREMENTS
Minimum of 2 years of

supervisory/managerial

experience in the restaurant or fast-casual field required.
Experience recruiting, hiring, training and developing employees.
Experience in growing sales and providing excellent customer service.
Demonstrated ability to drive operational excellence in both front of the house and back of the house.
Experience managing cost of goods, labor, order and inventory
Basic computer skills, including Microsoft Word, Excel and Outlook.
Effective verbal and written communication skills.
Servsafe Certification
Prince Georges County Food Service Manager license (or ability to obtain one)
Job Type: Full-time
Experience:
Restaurant: 2 years (Required)

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