Assistant Manager (Automotive Experience Required - Lemont)

ASSISTANT MANAGER - JIFFY LUBE MULTICARE

Position Purpose:

To ensure each customer receives exceptional customer service, while providing complete, error free professional service for his/her vehicle and to maintain a pleasant, safe work environment for the customers and employees.

Job Responsibilities:

• Assist Store Manager in day to day management duties.


• Manage store operation in absence of Store Manager.


• Resolve customer issues.


• Understand and comply with OSHA and EPA standards.


• Ensure employees perform required procedures and follow all policies as outlined in JTSS documentation.


• Ensure equipment and facilities are maintained.


• Handle personnel issues in absence of Store Manager in a professional manner.


• Ensure the store is opened and closed promptly.


• Counsel employees in absence of Store Manager, as needed.


• Follow all policies and procedures as outlined in the Employee Handbook and JTSS documentation.


• Assist Store Manager in training, leading and developing employees in accordance with JTSS guidelines.


• Assist management team in upholding store image standards.


• Other duties as requested or assigned.

Job Competencies:

• Customer service skills to manage the customer’s experience and difficult customer situations.


• Ethics and integrity to treat others with respect.


• Basic computer skills to enter customer and vehicle information correctly.


• Cash handling skills.


• Supervisory skills

Required Work Experience:   (Required to be considered for this position)

Previous auto shop service writing/ management experience or two (2) years of Auto Technician experience required.

Education:

High school diploma or a GED