About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Job Overview
Assistant Manager– Communications & Coordination will support the Executive Director’s Office in managing communications and coordination with regulators, banking partners, financial institutions, fintech partners, and strategic stakeholders. The role ensures smooth information flow, timely correspondence, and effective engagement with external parties, acting as a key communication bridge between the Executive Director’s Office and the organization’s external stakeholders.
Key Responsibilities
1. Regulatory & External Communications
• Facilitate communications with regulators, partner banks, and financial institutions on behalf of the Executive Director’s Office.
• Draft, review, and manage regulatory submissions, responses, and correspondence.
• Ensure timely follow-up and tracking of regulatory queries, approvals, or requests.
2. Business & Partnership Coordination
• Support engagement with fintech partners, strategic business partners, and corporate clients.
• Coordinate meetings, calls, and workshops with external stakeholders.
• Assist in managing partnership agreements, communications, and collaborative initiatives.
3. Internal Coordination & Liaison
• Act as a bridge between the Executive Director’s Office and internal departments for smooth information flow.
• Collaborate with Compliance, Legal, Operations, and Product teams to ensure timely and accurate communication with external stakeholders.
• Track and manage action items from meetings, escalations, and stakeholder communications.
4. Reporting & Documentation
• Maintain a record of all communications, correspondences, and stakeholder interactions.
• Prepare reports, updates, and briefs for the Executive Director.
• Assist in the preparation of presentations, proposals, and strategic communication materials.
5. Process Improvement
• Identify areas for improving communication workflows and stakeholder engagement processes.
• Implement best practices for structured follow-ups, documentation, and reporting.
Qualifications & Skills
• Education: Bachelor’s degree in Business Administration, Finance, Communications, or related field.
• Experience: Minimum 3–5 years of experience in external communications, corporate coordination, or regulatory liaison functions, preferably in the fintech or media sector. Prior experience as a news presenter or in anchoring roles will be considered an advantage
Skills
• Excellent written and verbal communication skills
• Strong interpersonal and stakeholder management abilities
• Attention to detail and ability to manage multiple priorities
• Analytical mindset and problem-solving skills
• Proficiency in MS Office, documentation, and presentation tools
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