Assistant Manager - Enterprise Cyber

• Team Building Coordination: Lead hiring and retention strategies in collaboration with recruiting and sales teams to ensure a skilled and motivated workforce.
• Service Oversight: Monitor existing service delivery quality, develop status reports, and escalate issues to ensure optimal performance.
• Quality Improvement: Identify operational enhancement opportunities, support implementation, and develop strategies to improve service delivery.
• Service Development Support: Collaborate in the development of new cybersecurity services, with the expectation to grow into a lead role for service launch and delivery.
• Documentation & Reporting: Apply cybersecurity knowledges, analyze security operational processes, and create relevant documentation. Prepare and deliver comprehensive status reports to stakeholders.
• Customer Engagement: Support customer interactions, acting as a liaison for technical and business queries to ensure satisfaction and effective communication.
• Project Assistance: Contribute to cybersecurity business planning and coordination, ensuring alignment with organizational goals and client needs.
• Cross-Functional Collaboration: Work closely with other departments to deliver integrated cybersecurity solutions and enhance overall service delivery.
• In-depth Technical Knowledge : Stay up to date with new security technologies and emerging threats.

Qualifications

• At least 3 years of experience in cybersecurity or IT leadership.

• Strong organizational and communication skills, with the ability to convey complex information clearly.

• Basic understanding of Plan-Do-Check-Act (PDCA) and Root Cause Analysis (RCA) methodologies.

• Proven track record in team management and strategic planning, demonstrating leadership capabilities.

• Strong presentation, negotiation, and analytical skills, with the ability to influence stakeholders effectively.

• This role is expected to evolve into leading the launch and delivery of cybersecurity services. This person will play a key role in shaping its execution.

• CISSP, CISM, or equivalent certification required.