Assistant Manager - Fairbanks UMV, Express DMV Solutions

Assistant Manager - Fairbanks UMV

Do you have a passion for and experience managing and leading teams in a dynamic customer service-oriented field? Are you comfortable providing positive motivation and oversight while mentoring a team? Do you enjoy delivering exceptional in-person customer service and possess a keen attention to detail? Do you have experience assisting clients, reviewing documents, accurately updating computer databases and handling monetary transactions? If you answered yes to these questions, then you may be the perfect person to join the UMV team.

About the Company:

We are a customer-focused organization contracted with the Alaska DMV to complete DMV-related transactions for our clients.  Our work requires a high level of accuracy, regulatory compliance, teamwork and customer service excellence in a fast-paced environment.

What You Will Be Doing:

Assist in supervising and supporting a team of 6 - 8 employees    
Lead by example through strong attendance and accuracy while enabling a customer-friendly, professional environment    
Manage and lead the team with guidance from the manager when needed.      
Process DMV transactions accurately and in compliance with state regulations       
Ensure branch adherence to all DMV policies, procedures, and contractual requirements     
Help manage and track key performance indicators including accuracy, attendance, and additional services
Oversee ongoing training and skill development for staff
Recommend and participate in corrective actions and performance improvement activities as needed       
Facilitate the achievement of branch goals     
Assist with escalated customer concerns and resolution      
Participate in interviewing and onboarding new employees       
Maintain a clean, organized, and welcoming branch     
Be part of a very supportive team of managers and agents 
No two days are the same and each day will bring new experiences and opportunities to make a difference for our clients and your team.

With our “FIERCE” values, we aim to provide the most exceptional, upbeat, and empathetic customer service to Alaskans so they can enjoy their lives in this beautiful state we call home. 

Find the Yes - Challenge accepted! - Willing to take on difficult projects, deadlines  and tasks. Always go one step further for the clients.  

Innovative - Creative Solutions - Find, design and create new pathways to success.  Embrace new opportunities to provide additional services or business lines.  

Empath - We Care - About our employees  - About our clients  - About our Community  - And about the challenges they all face. 

Respect - Extend Grace -Honor yourself and others with a  humble and appreciative demeanor.  

Consistency - Right Way Always  - The achievement of a level of performance  that does not vary greatly in quality over time. 

Excellence - Strive for Perfection - Everything we do is with maximum effort and quality, including opportunities for improvement.  

Minimum Qualifications & Physical Requirements:

At least 18 years of age (Required)      
High school diploma or equivalent (Required)    
Valid Alaska driver's license or ID (Required)      
Proven experience leading a team, coordinating with senior leadership and managing workflows while motivating staff, resolving conflicts, and building teamwork.
Ability to prioritize tasks, manage schedules, and handle multiple projects.    
Analytical skills to handle issues and make sound judgments under pressure.     
Basic understanding of budgeting, inventory, or financial reporting.      
Proficiency with MS Office Suite (Word, Excel, Outlook) and relevant software.      
Demonstrated ability to effectively communicate both verbally and written   
Able to type 40 WPM and use 10-key for data entry        
Capable of standing for long periods and lifting 50 lbs. regularly      
Ability to travel regularly within the Fairbanks region and occasionally within greater Alaska.
Hours:

Office hours: Monday-Saturday, 8:30 AM - 6:00 PM
Standard work schedule is Tuesday - Saturday 
Compensation:    

Up to $60,000 per year (DOE)      
Audit accuracy bonuses     
Incentive bonuses     
Commissions on additional services    
Potential performance bonuses twice per year  
Starting base pay will be determined by the candidate’s experience, qualifications and state wage requirements.

Benefits:

Paid Time Off
Paid Holidays
Healthcare (UMV pays 75% for employee coverage)
Dental        
Vision        
401K with 4% match      
Paid Training      
Referral Program    
Equity ownership with potential dividend payments
Career and Development Opportunities:

Promotion opportunities based on experience and performance

Additional training and classes for professional growth

To apply, submit a resume, and two professional references. Join UMV and be part of a team that values exceptional service, teamwork, and a positive work environment!