Assistant Manager (Glenview/Wilmette, IL)

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking an Assistant Manager to join our team and support the company’s mission of providing preeminent eye care in our communities.

The Assistant Manager assists the General Manager with developing and managing promotions, ordering merchandise and managing all operational aspects of running the business. In addition to the day-to-day tasks, the assistant manager will hire and train sales associates to work on the floor as well as be adept at organizing and solving problems.

Assistant Manager Duties and Responsibilities

• Assist the general manager in organizing, planning, and implementing strategies to drive growth and efficiency of the store operations.
• Coordinate operations and ensure schedules are received to meet staff coverage objectives.
• Supervise and motivate staff to meet and exceed store goals.
• Monitor retail operating costs, budgets, and resources.
• Support the recruitment process for open roles in the store and assist with training & development.
• Ensure staff are well versed in Big City Optical’s value proposition and are comfortable communicating and evangelizing it with clients.
• Communicate with clients and evaluate their needs and specifications.
• Proactively listen to clients and look for opportunities to exceed their expectations.
• Assist clients with frame selection.
• Educate on lens options.
• Ensure the store operations adhere to the company’s policies and guidelines. 
• Participate in off hours inventory count work as needed.
• Create reports, analyze, and interpret retail data to assist the General Manager with District Reporting
• Process payments and maintain order and patient care systems as required.
• Additional responsibilities as assigned to support the overall success of the store.

Assistant Manager Requirements and Qualifications

• High School diploma or equivalent experience
• Experience in retail service or sales
• Excellent customer service
•  Proficiency in office productivity technologies (Microsoft, G-Suite etc.) and the ability to learn and use new technologies for day-today patient and business transactions.
• Ability to effectively train and motivate sales associates.
• Excellent organizational, collaboration, problem-solving, project management and communication skills
• Ability to stay on top of industry trends.
• Adhere to company policies on attendance, dress code and workplace safety.  
• Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
• Experience working in an optical dispensary. (required)
• Multilingual Preferred not required - fluent in English and Spanish
• ABO Certification is a plus

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.

Pay: $22-25 per hour

Benefits:

• Incentive Plan Participation
• Company subsidized Medical Insurance
• Company subsidized Dental insurance
• Company paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan