Assistant Manager / Lead Optician

Pearle Vision – Waterworks and Robinson Locations

Full-Time | Pittsburgh, PA

Why Join Us?

Pearle Vision locations at Waterworks and Robinson Town Center are high-volume, walk-in friendly locations with a strong reputation for exceptional patient care. As our Assistant Manager / Lead Optician, you’ll leverage your optical expertise and sales skills to drive revenue while leading daily operations. This role is perfect for an optical professional who thrives in a fast-paced environment and wants to grow into leadership.

Key Responsibilities

Sales & Patient Experience

• Drive revenue by maximizing sales opportunities with both walk-ins and scheduled patients.


• Educate patients on premium lens options and eyewear upgrades to boost average ticket value.


• Help implement marketing and outreach strategies to attract new clientele.


• Monitor and improve KPIs: Average ticket value, capture rate, and patient satisfaction scores.


• Deliver 5-star service and motivate the team on best practices in optical sales and add-on promotions.

Optical Expertise & Operations

• Provide expert frame styling, precise measurements, and adjustments to ensure patient satisfaction.


• Educate patients on lens options (e.g., anti-glare, progressives) to maximize value and satisfaction.


• Manage daily workflows, including order processing, inventory, and schedule coordination.


• Manage optical lab orders, troubleshoot issues, and ensure timely fulfillment.


• Maintain strong relationships with patients to encourage repeat visits and referrals.

Leadership & Team Support

• Act as a key leader in the store, supporting staff and ensuring smooth operations.


• Oversee daily workflows, including opening/closing, inventory, and doctor schedule management.


• Serve as the go-to leader when the Market Manager is unavailable.


• Foster a collaborative team environment and assist with on-boarding/training.


• Collaborate with the Doctor and Market Manager to achieve store goals.

Qualifications

• 2+ years of optical or specialty sales experience. ABO/NCLE certifications, a plus!


• Proven ability to meet/exceed sales targets in a customer-facing role.


• Strong interpersonal skills and a passion for delivering exceptional patient care.


• Flexibility to work weekends/evenings as needed.

Perks & Benefits

• Competitive Hourly Wage + Sales Commission


• Performance-based bonuses for top performers.


• Career growth opportunities within the franchise.


• Employee discounts on eyewear.

***The incumbent or successful candidate must meet the position requirements above to perform the essential functions of this position and achieve the outcomes/results indicated in this position description.  The Company will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.