Assistant Manager - Madison Cafe

About Wonderstate Coffee

For us, coffee is a source of wonder. Since 2005, Wonderstate has roasted earnest and extraordinary coffees that honor relationships and champion our collective future. Our coffees, and our values-lead approach, have caught on. As the 2010 Roast Magazine Roaster of the Year and five-time Good-Food award winner, our mission continues to expand with three cafes and strong customer relationships in grocery stores, coffee shops, and offices around the Upper-Midwest and all over the country.  Yet like the Driftless region we call home, we know you don’t have to be big to make an impact. From our industry-leading minimum price guarantee to farmers, to our 100% solar powered roastery, 5% Giving program, and embracing a healthy work-life balance for all staff, we’re working to do our part. 

We're seeking collaborative, curious, and kind people to join us and to build our collective future, together.

Position Overview

The Assistant Manager is responsible for creating a positive team environment and working with team members to provide our customers with a café experience that brings Wonderstate’s core values to life. The Assistant Manager works with the General Manager of Cafés, Café Manager, and Lead Positions to oversee and support all aspects of the café. They are responsible for managing daily operations, and staff performance. The Assistant Manager is integral to assisting the Café Manager to ensure the café achieves its business goals.

Benefits 

• Telehealth, Dental & Vision (working over 20 hours/week)


• Supplemental Insurance (working over 20 hours/week)


• Retirement Plan


• Wellness & Commuter Reimbursements


• Free coffee to each employee


• Shift meals & drinks


• Wonderstate discount on food, beverages & merchandise

Core Responsibilities

• Assist the Café Manager in the daily operations of the café, including providing customer support, product inventory, ensuring café aesthetics, fulfilling Barista & Hospitality duties when needed and managing the café email account


• Practice servant leadership and fulfill people management responsibilities, including training, coaching, and providing performance feedback.


• Working as a resource to the cafe manager in communicating staff schedules and respond to staff scheduling requests.


• Coordinate new staff training with the Lead positions and ensure all staff receive a positive onboarding experience.


• Verify and submit timesheets for payroll.


• Lead Cash Management.


• Facilitate daily cleaning, and work with the Café Manager for maintenance needs and repairs to ensure the café is a safe, clean and sanitary for team members and customers


• Work with the lead positions to manage overall inventory and the product ordering process  


• Ensure high quality in our products and services, and provide staff feedback on achievement of quality 


• Honor relationships within the team, gives and receives feedback respectfully, expresses gratitude to others, and actively contributes to a positive team environment


• Participate and contribute to the weekly café Leads team meeting and support the development and growth of team members


• Actively contribute to a positive culture that brings joy and wonder to team members and customers
  

Supervisory Responsibilities:  Directly manage the front of house staff

Requirements & Desired Skills

• Strong servant leadership and people management skills with the desire and ability to teach and lead others


• Ability to communicate effectively and promptly with staff and customers


• Ability to bring joy to customers and team members, and engage with our community


• Attention to detail, organization, and time management skills


• Outgoing customer service enthusiast


• Ability to remain calm and personable in a fast-paced environment


• Self-starter with impeccable follow through


• Ability to work the espresso machine and other brewing equipment with care


• Desire to continually be challenged and grow as a leader


• Ability to bring joy to customers and team members, and engage with our community


• Passion for ethically sourced, organic, specialty coffee and food, and for supporting farmer cooperatives
  

Required Experience

• Previous barista or kitchen experience required


• Previous people management experience preferred, but not required


• Satisfactory driving record

Work Environment

• Schedule varies each week


• Weekend hours are required


• Participation in special events or catering on occasion


• Physical demands include lifting 50lbs, occasional driving and standing for long hours   

Hours, Wage & Location

• Onsite, Madison, WI  
  


• Non-exempt, Part-time or Full-time position  


• Tipped position - starting wage is $16.50 per hour, based on experience.  Estimated tips are on average between $4-5 on an hourly basis. 


• At least 1 day per weekend required.
  

Other duties

Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Wonderstate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.