ASSISTANT MANAGER OF NURSING AND TECH ASSISTANT OPERATIONS

Description

Job Title

Assistant Manager of Nursing and Tech Assistant (TA) Operations

Reports to

Manager of Nursing and TA Operations

Status

Full time / Exempt

Assistant Manager of Nursing and Tech Assistant (TA) Operations Position Summary

The Assistant Manager of the RN and TA Department plays a vital leadership role in supporting the daily clinical operations at SMIL. This position fosters a collaborative, patient-centered culture by promoting open communication, flexibility, and accountability. The ideal candidate is an approachable, solution-focused leader who champions continuous improvement, promotes a positive workplace culture, supports staff development, ensures exceptional patient care, and maintains a strong commitment to safety.

Assistant Manager of Nursing and Tech Assistant (TA) Operations Essential Duties and Responsibilities

Management of Direct Reports

• Assist the Nursing and TA Department Manager and Site Manager in supporting the daily supervision of Tech Assistants and Registered Nurses.  
• Participate in all aspects of the employee lifecycle, including recruitment, interviewing, hiring, onboarding, mentoring, and performance evaluations.
• Provide real-time coaching and conduct formal feedback sessions to support professional growth. Actively address staff concerns, resolve conflicts, and foster open feedback in a respectful and timely manner. 

Quality, Safety, and Patient Care

• Champion patient-centered care by upholding compassion, dignity, and integrity.
• Support quality improvement efforts related to infection control, workflow optimization, patient satisfaction, and safety.
• Respond quickly and effectively to patient care or staffing concerns with a calm, solution-oriented approach.
• Handle escalated concerns or complaints from patients, staff, or referring providers, and engage upper leadership when needed.

Team Engagement and Culture

• Lead by example, demonstrating professionalism, adaptability, and a commitment to service.
• Foster a respectful and inclusive team environment rooted in transparency, inclusion, and collaboration. Promote engagement by recognizing staff achievements and contributing to a positive, motivated workplace culture.

Operational Leadership & Expertise

• Serve as a key point of contact for workflow or operational issues, acting as a liaison between staff and leadership.
• Support staffing logistics including scheduling, call-out coverage, and shift task distribution.
• Help guide staff through new workflows, initiatives or technologies with a positive, forward-thinking attitude.
• Adapt to evolving clinical environments with flexibility and resourcefulness.
• Provide hands-on clinical support during high-volume periods or staffing shortages.

Perform other duties as assigned in support of departmental and organizational goals.

Assistant Manager of Nursing and Tech Assistant (TA) Operations Specific Job Knowledge, Skill, and Ability

• Problem Solving: Demonstrates timely, data-driven decision-making; works well in group settings; multitasks effectively.
• Customer Service: Manages challenging interactions professionally; responds promptly to patient and provider needs.
• Interpersonal Skills: Listens actively, resolves conflict constructively, takes responsibility, and demonstrates openness to feedback and new ideas.
• Communication: Communicates clearly and tactfully; listens and responds to questions effectively; strong written and reading comprehension.
• Teamwork: Promotes a team-focused environment; supports colleagues; seeks and offers assistance as needed.
• Professionalism: Upholds respect, confidentiality, and integrity; adheres to policies and organizational values; uses resources properly.
• Attendance & Flexibility: Maintains punctuality and reliability; adaptable to working at multiple locations and varying shifts.

Among the many benefits of a career with Southwest Medical Imaging are the following:

•  Medical, Dental & Vision Coverage
•  Health Savings Accounts (HSA-available if enrolled in a high deductible plan)
•  Flexible Spending Accounts (FSA)
•  Dependent Care Reimbursement Accounts (DCRA)
•  Employee Assistance Program (EAP available if enrolled in Health plan)
•  401(k) retirement plan
•  Paid Time Off (PTO)
•  Company Paid Basic Life & AD&D Insurance
•  Voluntary Life Insurance
•  Voluntary Short Disability 
•  Company Paid Long-Term Disability
•  Pet Discount Program
•  6 paid Company Holidays 
•  Floating Holiday, Jury Duty & Bereavement Leave
•  Tuition Reimbursement
•  Competitive Salary
•  Leadership Mentoring Opportunities

Requirements

Education and Experience

• Bachelor’s degree (B.S) preferred, or associate’s degree
• Prior experience in a medical office; Radiology preferred
• 1-2 years of clinical leadership or supervisory experience preferred
• Basic computer skills required
• Excellent IV placement and chest port access required
• Recent experience with cardiac monitoring and conscious sedation preferred

Certificates, Licenses, Registrations

• Current AZ State of Board Nursing Registered Nurse License
• BLS certification
• ACLS certification

Physical Requirements

While performing the duties of this job, the employee is occasionally required to sit and regularly required to stand and walk for long periods of time. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, stoop, kneel, talk and hear. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.