Assistant Manager, Operations | Assembly Row

Assistant Manager, Operations | Assembly Row

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
Job Summary
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant Managers, Operations manage business enablers (including financial, profit and loss [P&L], budget, expenses, and cash) and ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized. They are responsible for writing the store’s weekly schedule and accomplishing people-related administrative activities (including completing payroll and other documentation). Assistant Managers, Operations also execute company-driven operations-focused projects and initiatives at the store level.
Core Responsibilities of the Job
Operations, Product, and Strategy
Implement the Store Manager’s Operations vision for the store and cascade to team members.
Plan and prepare weekly team member schedule according to labor requirements, availability, and budget considerations.
Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly business review and sales planning).
Provide retail floor leadership to team members, including planning retail floor coverage and making decisions to maintain efficiency and effectiveness of retail floor operations.
Support sell-through management by ensuring accuracy of inventory counts and coordinating labor hours to efficiently receive product deliveries.
Execute company-level operations-focused directives, projects, and initiatives (e.g., from the SSC).
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.
Leadership and People

Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Perform administrative actions to support team members, including completing payroll, approving vacation and time off requests, approving shift swaps, and other documentation according to policies and procedures.
Inform people managers of projected team growth needs to support the building of a strong and diverse team based on operational trends and results.
Establish supportive and productive relationships with all team members, focusing on personal and professional development.
Guest Experience and Community

Facilitate a seamless end-to-end guest experience by monitoring the incorporation of omnichannel programs (e.g., in-store guest transactions, buy online pickup in store, phone sales, and ship from store).
Collaborate with team members to ensure an optimal guest experience that values guests’ time and supports store operations.
Resolve guest feedback and address issues, including guest escalations and urgent requests, helping to “make it right” for guests.
Budget Responsibility

Accountable for delegated aspects of controllable budget and labor hours
People Management

Leadership role indirectly responsible for subset of store employees as delegated by Store Manager
What We Look For

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity:

Behaves in an honest, fair, and ethical manner
Adaptability/Agility:

Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
Leadership:

Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
Collaboration and Teamwork:

Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
Decision Making/Problem Solving:

Identifies opportunities for improvement; evaluates alternatives and makes effective, timely decisions
Strategic Thinking: Considers the lasting implications of decisions; sets a plan and makes decisions aligned with company strategy, vision, and values
Business Acumen:

Is able to quickly understand and address business information (e.g., profit and loss statements, budgets and sales forecasts, retail strategy and approaches)
Interactive Communication: Conveys information effectively and understands information shared while interacting with others
Job Requirements

Must be legally authorized to work in the country in which the store is located
Must have the ability to travel to assigned store with reliable transportation methods
Schedule/Availability

Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays
Experience

1 year experience managing business operations and administration, including experience with scheduling and management of designated labor hours and managing projects or processes
Job Assets (i.e., nice to have; not required)

Education: High school diploma, GED, or equivalent
Education: Bachelor’s degree or equivalent
Experience: 1 year retail or sales specific management experience
Work Context (e.g., environment, interactions, physical)

Work occurs in an environment with bright lights and loud music
Work is accomplished as part of a team and also independently
Work may involve managing conflict or mediating problems between others or deescalating guest issues
Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships
Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually
Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., more than 1 hour)
Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
Compensation & Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from

$26.26- $35.53/hour

subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional

25% , subject to certain requirements and the Company’s discretion, bringing the total target compensation range between

$32.83- $44.41/ hour.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us [email protected] . In your email, please include the position title, the location of the position and the nature of your request.

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