Assistant Manager, Quality Control & Compliance

Town & Country Living is a global leader in home décor, textiles, and design. Our expanded family includes Home Dynamix and Amalgamated Textiles, providing more than 60 years of combined experience in the home décor industry. The combination of all three companies together brings unmatched expertise and excellence in sales, design, development, sourcing, supply chain efficiencies, customer service, and e-commerce fulfillment. With our company’s diverse multi-product assortment across all home categories, we can provide excellent offerings and service to our retail partners while responding quickly to the ever-changing needs of the marketplace. 

SUMMARY

We are seeking a detail-oriented and self-driven Assistant Manager, Quality Control & Compliance, to support and advance product quality initiatives across color, quality, and compliance. This role is instrumental in ensuring products meet brand standards and safety requirements, while owning key processes and cross-functional partnerships. 

KEY RESPONSIBILTIES

• Support adherence to company quality and compliance programs, ensuring products meet applicable color, performance and workmanship standards, as well as regulatory and safety compliance expectations.
• Contribute to the development, implementation, and ongoing enhancement of quality and compliance procedures, standards, and reporting.
• Partner with cross-functional teams, including Design, Product Development, and Production, to proactively assess, escalate, and resolve quality and compliance-related concerns throughout the product lifecycle.
• Review quality and compliance reports and supporting documentation to ensure alignment with product standards and claims.
• Upload and maintain corrective action plans, ensuring proper documentation and tracking of issue resolution.
• Upload and manage GRS, GOTS and other sustainability documentation within third-party platforms, ensuring compliance and data accuracy.
• Monitor supplier quality performance, track KPIs, and drive timely follow-up on corrective actions and continuous improvement initiatives.
• Manage department invoice processing and ensure timely coordination of payments with relevant stakeholders.
• Execute day-to-day operational activities, including timely sample and document reviews and submissions, clear and thorough communication relating to program inquiries and status updates, and maintaining strong internal and external partnerships.

QUALIFICATIONS

• Thorough understanding of color evaluation techniques and product performance test standards.
• Experience with product labeling requirements, restricted substance programs, and regulatory compliance expectations.
• Knowledge of quality assurance methodologies, tools, and continuous improvement practices.
• Strong organizational and project management skills, with the ability to manage multiple priorities efficiently in a fast-paced environment.
• Effective communication and interpersonal skills, with the ability to collaborate and influence.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field or equivalent years of experience
• 5-7 years’ experience working with quality control procedures and legal standards
• Experience working with major retail accounts such as Wal-Mart, Costco, Sam’s Club
• Advanced technology skills and experience in Excel, ERP systems and PowerPoint