Assistant Manager, Quality Operations

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

In This Role

• Support the Quality Manager in leading day-to-day quality operations, including team oversight, performance support, and execution of departmental priorities 


• Provide coaching and development support to Quality team members, reinforcing technical capabilities, accountability, and alignment with company standards 


• Foster a collaborative and high-performing team environment by promoting clear communication, engagement, and continuous improvement 


• Partner cross-functionally with Product Development, Sourcing, Operations, Distribution Centers, and Sales to support quality standards, resolve issues, and drive improvement initiatives 


• Support the implementation and maintenance of quality systems, including inspection standards, testing requirements, and compliance with internal and external regulations 


• Assist in root cause analysis and corrective and preventive actions (CAPA) to address defects, reduce waste, and improve product quality 


• Contribute to quality-related projects using structured problem-solving and project management approaches 


• Monitor and analyze quality performance metrics, providing insights to support data-driven decision-making 


• Maintain accurate quality documentation and support reporting tools and dashboards to improve organizational visibility 


• Identify and escalate quality risks that may impact product performance, customer experience, or brand reputation 


• Support audit activities, compliance reporting, and documentation as required


• Other duties as assigned, in accordance with training and qualifications


• Uphold the Core Values and be a valuable member of the Four Hands Team
  
  
  
  • Be open and honest
  
  
  • Reach for excellence
  
  
  • Act with responsibility
  
  
  • Value the whole person
  
  
  • Enjoy the journey
  
  
  
  

The Ideal Person

• 5+ years of experience in Quality, Manufacturing, Operations, or a related field 


• Experience with quality assurance, defect reduction, and continuous improvement initiatives across products and supply chains 


• Working knowledge of quality methodologies, including root cause analysis and corrective and preventive action (CAPA) 


• Experience collaborating cross-functionally with Product Development, Sourcing, Operations, and Sales teams to resolve quality issues and improve processes 


• Strong analytical and problem-solving skills, with experience using quality metrics, KPIs, and trend analysis to drive decisions 


• Experience identifying and mitigating quality or compliance risks in support of customer experience and brand standards 


• Ability to support team development through coaching, training, or knowledge sharing 


• Effective communication skills, with the ability to work across technical and non-technical stakeholders 


• Experience coordinating projects or initiatives in a cross-functional or matrixed environment 

Preferred

• Experience in furniture, consumer goods, manufacturing, or related industries 


• Familiarity with global supply chains and overseas vendors 


• Experience with quality management systems (QMS), inspection tools, or audit frameworks 


• Lean, Six Sigma, or similar continuous improvement training or certification 

About Four Hands