Assistant Manager- Resident Relations Manager

Assistant Manager - Resident Relations Manager
Department: Operations
Reports to: Property Manager
Location: Mission, KS

Are you passionate about creating vibrant communities and ensuring residents feel at home? As the Assistant Manager - Resident Relations Manager, you'll be the heartbeat of our community, fostering positive interactions and ensuring smooth operations. This role is perfect for a proactive problem-solver dedicated to delivering exceptional customer service.

Who We Are

With over 30 years of experience, 6,300 units and 26 properties across the Midwest and Texas, Nolan Living is known for excellence, integrity, and heart. Our 200+ team members are passionate about delivering exceptional living experiences—and we're looking for someone like you to help us continue that legacy.

What You'll Love About This Role:

• Competitive pay with growth potential
• Commission Structure: $100 per lease/renewal over 6 months; $50 per lease/renewal under 6 months
• On-site housing discount starting at 30% (and growing with tenure)
• Generous PTO and up to 15 paid holidays
• 401(k) with company match
• Health, dental, and vision insurance
• Company-paid life insurance
• Health Savings Account with company match
• Flexible Spending Account
• Ongoing training and career development

What You'll Do:

• Be the go-to person for residents, addressing and resolving concerns promptly and professionally
• Assist residents with leasing and renewing leases to help meet occupancy goals
• Manage incoming leads and conduct engaging property tours for prospective residents
• Coordinate vendor services, schedule maintenance and repair work, and keep residents informed of service disruptions
• Organize and participate in resident events and activities to foster community
• Maintain accurate records of resident interactions, lease agreements, and vendor services

What You'll Bring:

• 2+ years of experience as an Assistant Manager, Resident Relations Manager or Property Manager in multi-family properties, with prior leasing experience
• Proficiency in Yardi property management software; experience with other property management software and Microsoft Office Suite preferred
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Excellent verbal and written communication skills
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Ability to work weekends 

Additional Details:

• Work is performed in a professional office environment
• Nolan Living is proud to be an Equal Opportunity Employer
• Valid U.S. Driver's License required
• Background check, credit check and E-Verify required  

Ready to take the next step in your career? Apply now and help us keep our community thriving—one detail at a time.

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