Assistant Manager - Rewarding Work

POSITION SUMMARY
The Cancer Center & breast care client navigator's primary focus is to provide seamless integration of cancer care in a multidisciplinary setting. The navigator is a liaison for patients, families, direct care providers, and ancillary clinics across , NYC, community providers, and the health care system to ensure continuity of care. The client navigator is based in the Cancer Center, a multidisciplinary center affiliated with NYU Perlmutter Cancer Center and serving a population of medically underserved patients.
AREAS OF RESPONSIBILITY
1. Under the direction of breast service providers, assists with coordination and continuity of care:
a) Serves as point of contact for patients and physicians for incoming/outgoing referrals
b) Guides patients transferring to on how to obtain and submit outside medical records, including pathology slides if available.
c) Orients new patients to clinic and as needed, provides support and concrete services
d) Facilitates interactions and communication with health care staff and providers
e) Schedules patients for appointments
f) Refers patients to financial counseling as needed
g) Ensures patients are scheduled for appropriate follow up care and imaging
h) Coordinates access to up-to-date cancer patient information (of all media)
i) Tracks interventions and outcomes
2. Connects patients to hospital, community, and social support services:
a) Identifies and mitigates barriers to care, in collaboration with Social Work
b) Links patients to hospital and community resources
c) Advocates for patients at and the broader health care system
d) Identifies and coordinates with sources of free resources for patients (e.g, wigs, educational materials)
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3. Schedules radiology and other appointments.
a) Following up on providers' orders: schedules mammograms, breast ultrasounds, and other imaging appointments.
b) Facilitates linkage to MRI guided biopsy appointments at NYU Langone.
c) Facilitates appointments to other services as needed.
4. Coordinates screening and outreach programs:
d) Organizes breast cancer month (October) and mothers' day (May) screening and outreach campaigns
e) Liaisons with providers, radiology/mammography, and public affairs to organize events
f) Reports to Breast Program Leadership (BPL) meetings on outreach data and screening outcomes
g) Participates in other outreach events as appropriate
5. Conducts patient satisfaction surveys
a) Calls patients to conduct surveys by phone to gather breast patients' feedback about their care and experience
b) Coordinates with other staff conducting surveys
c) Records responses and comments
EXPECTATIONS
" Uphold the mission, vision, and values of NYC Health and Hospitals/.
" Collaborate with all levels of staff to ensure the highest quality of patient care and service delivery.
" Meet all compliance standards/requirements, including annual employee health evaluations, annual in-service, fire safety, etc.
" Adhere to time and leave policies and procedures.
" Maintain an appropriate and professional appearance.