Assistant Manager - Room Service - MGM Grand

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an Assistant Manager of Room Service at MGM Grand, you will play a key role in delivering elevated in-room dining experiences while leading a high-performing team dedicated to exceptional hospitality in a fast-paced, around-the-clock operation. In this dynamic leadership role, you will oversee daily room service operations across all shifts, inspire service excellence, and create memorable guest interactions at every touchpoint, day or night. Through a genuine, welcoming presence and a passion for personalized service, you will connect with guests, anticipate their needs, and ensure every experience is seamless from start to finish. You will also leverage your strong administrative abilities, proficiency with computer systems, and experience navigating a variety of software programs to manage daily operations, support team performance, and drive operational efficiency. By leading with confidence, care, and a commitment to excellence, you will help create unforgettable “WOW” moments that turn great stays into lasting memories.

THE DAY-TO-DAY:

• Manage, direct, and supervise all department employees; prepare work schedules to maximize effectiveness of the department in terms of service and labor costs.
• Initiate changes in classification, salary action, transfer, and separation; coordinate weekly schedules and vacations; and monitor individual performance and meet with employees to discuss performance issues periodically.
• Hire and train new and existing employees on job duties; counsel Room Service employees, and document all actions taken.
• Assist guests who call for a private function with the selection of food and beverage items to meet their particular needs; oversee the set up and service at cocktail parties, private functions, and special Food and Beverage functions.
• Coordinate activities with other Food and Beverage Departments as necessary to ensure all functions are ready on time and run smoothly.
• Assist Telephone Dispatchers, Cashiers, and Checkers if problems arise.
• Ensure that all guest checks are properly completed and credited to the proper account, the authorized signature(s) are indicated on all complimentary food and/or beverage orders, and ensure deliveries are logged and accounted for.
• Maintain all Room Service equipment and ensure that materials are cleaned and polished after each use and return to the Room Service area; ensure liquor is returned to the service bar, and the appropriate paperwork is completed

THE IDEAL CANDIDATE:

• Must be 21+ years of age
• High School Diploma or GED required
• Work varied shifts, to include overnight, weekends, and holidays
• 2+ Years of Prior Relevant Experience related experience in food and beverage
• 2+ years of experience in F&B management preferred
• Prior experience working in a fast pace restaurant environment
• Demonstrates a growth mindset with a passion for learning, development, and career advancement
• Tech-savvy professional with experience using diverse computer programs and operational systems
  

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
  
  

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14520

Are you ready to JOIN THE SHOW? Apply today!