Assistant Manager-Bearden

Join Knoxville's Luxury Car Wash

Harper Auto Wash (4 locations + 3 in development) delivers a clean, safe, friendly, and premium customer experience—outside in our express wash tunnel and inside with our Finish Lane interior cleaning service. We’re hiring a hands-on Assistant Manager to lead people, elevate operations, and grow membership at our Bearden location!

What you’ll do

• Run a tight ship: Keep the tunnel, vacuums, grounds, lounge, restrooms, and exterior spotless and guest-ready all day; ensure pay stations and systems run smoothly.


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  Own results: Hit labor-efficiency targets (cars-per-labor-hour; CPLH), schedule smartly, and keep labor, chemical, utilities, and repair costs on plan.

  
  


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  Grow the top line: Increase car count, drive Unlimited Pass sales, and execute promos.

  
  


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  Protect the brand: Reduce re-cleans and prevent damage with strong QC and loading procedures; maintain a 4.5+ Google rating through proactive feedback follow-up and recovery.

  
  


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  Lead & develop a team: Coach, cross-train, and motivate Customer Experience (CX) Champions; foster a positive, accountable, safety-first culture.

  
  


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  Keep us running: Troubleshoot equipment, execute daily/weekly/monthly PM, and coordinate vendor/tech support to maximize up-time.

  
  


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  Admin that matters: Build people-first schedules aligned to CPLH and P&L goals, approve time-cards/breaks, submit payroll, complete checklists, and file daily/weekly reports on time.

  
  


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  Model operational mastery (Tunnel & Finish Lane):

  
  
  
  
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    Vehicle handling & safety: Demonstrate and train proper loading (clear gestures, eye contact, confirm Neutral, truck-bed/roof-rack checks, use emergency stop and NoPileUps System when needed), and front/rear brush and foam gun prep.

    
    
  
  
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    Interior cleaning flow (Finish Lane): Set standards for team-based cleaning (windows, dash/cup holders, vacuuming, tire shine/wheel wipe), QA (No Drive Off Without Sign Off), and time-to-clean targets.

    
    
  
  
  
  

What you’ll bring

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  Experience leading front-line teams in retail, car wash, automotive, or service operations.

  
  


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  A coaching mindset: consistent feedback, fair discipline, and a track record of growing people into leaders.

  
  


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  Operational discipline and a safety-first approach; standards, checklists, and clean, guest-ready facilities.

  
  


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  Sales energy with integrity; confidence guiding guests to the right plan and modeling premium service.

  
  


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  Comfortable with tools/ladders and basic mechanical troubleshooting (we’ll train on the specifics).

  
  


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  Clear communication, strong judgment, and follow-through in a fast-moving environment.

  
  

Physical & schedule requirements

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  On your feet 6–10 hours per day; bending, stooping, ladder work; lift/carry up to 75 lbs as needed.

  
  


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  Work indoors/outdoors in changing weather.

  
  


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  Availability on weekdays, weekends, and some holidays based on business needs.

  
  

Benefits

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  Medical, Dental, and Vision Insurance

  
  


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  401(k) Plan

  
  


• Employer-Paid Life Insurance


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  Paid Holidays

  
  


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  Paid Vacation

  
  


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  Paid Sick Time

  
  


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  Opportunities for Advancement

  
  


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  Healthy Work/Life Balance

  
  

Eligibility

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  Valid Driver’s License

  
  


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  Ability to pass a drug screening per company policy

  
  

Success looks like

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  Profitability: Hitting CPLH and cost targets while growing volume and memberships.

  
  


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  Customer satisfaction: 4.5+ reviews, fast recovery, and a consistently premium experience.

  
  


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  Team leadership: A fully cross-trained team, high engagement, and a ready bench for promotions.

  
  


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  Operational excellence: Safe loading, clean site, on-time, preventative maintenance & checklist compliance, and minimal downtime.

  
  

Reporting

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  Reports to: Store Manager

  
  


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  Direct reports: Supervises staff during assigned shifts

  
  

Pay & perks

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  Competitive pay-rate, with a clear growth path in a fast-growing local brand.

  
  


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  Health & wellness benefits, uniforms, and training.