Assistant Manager/Key Holder

We are looking for a competitive Assistant Managers/Key Holders to help customers identify and purchase products they desire. Management duties to include selling, restocking, and merchandising. The goal is to provide high-class customer service and to increase the company’s growth and revenue through sales maximization.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service


• Maintain outstanding store condition and visual merchandising standards


• Maintain a fully stocked store


• Ascertain customers’ needs and wants


• Recommend and display items that match customer needs


• Welcome and greet customers


• Manage point-of-sale processes


• Actively involved in the receiving of new shipments


• Keep up to date with product information


• Accurately describe product features and benefits


• Follow all companies' policies and procedures


• Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance


• Operate point of sale (POS) and take payment or obtain credit authorization


• Provide estimates for jewelry and watch repairs


• Perform business opening and closing procedures as outlined in Policy and Procedures Guide


• Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows


• Complete case counts


• Maintain safety and security of location by following all Loss Prevention and Security policies and procedures


• Maintain flexibility to work any shift, including weekends, holidays, and overtime


• Must be able to perform the essential functions of this position with or without reasonable accommodation


• Skills


• Proven working experience in retail sales


• Basic understanding of sales principles and customer service practices


• Proficiency in English


• Track record of over-achieving sales quota


• Solid communication and interpersonal skills


• Customer service focus


• Friendly, helpful, confident, and engaging personality


• Basic administration skills


• High school degree


• Preferably 5 years of sales experience


• Commitment to excellence, with a passion for jewelry with a desire to succeed.


• Compensation is based on experience.