Assistant Manger Product Claims

Assistant Manger Product Claims

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance

Position Overview

This position is responsible for managing complex product liability claims from inception to resolution. This role requires a deep understanding of product liability law, strong analytical skills, and the ability to negotiate effectively. This role will work closely with legal teams, clients, and other stakeholders to ensure claims are handled efficiently and in accordance with company policies and industry regulations.

Key Responsibilities

• Claims Management: Handle a portfolio of complex product liability claims, ensuring thorough investigation, evaluation, and resolution in a timely manner.


• Analysis and Evaluation: Conduct detailed analysis of claims to determine liability, coverage, and potential exposure. Review technical documents, product specifications, and incident reports.


• Negotiation: Engage in negotiations with claimants, attorneys, and other parties to reach fair settlements. Utilize negotiation skills to minimize company liability while ensuring customer satisfaction.


• Documentation: Maintain accurate and comprehensive records of all claims’ activities, including correspondence, reports, and settlement agreements.


• Collaboration: Work closely with internal teams, including legal, engineering, and risk management, to gather necessary information and provide insights on product liability issues.


• Compliance: Ensure all claims are handled in compliance with legal requirements, company policies, and industry standards.


• Reporting: Prepare regular reports on claim status, trends, and outcomes for management review.

Required Qualifications:

• Bachelor’s degree in Law, Business, or a related field. Advanced degree or certification in insurance or risk management is preferred.


• Minimum of 5-7 years of experience in product liability claims handling or a related field.


• Strong knowledge of product liability law and insurance practices.


• Excellent analytical and problem-solving skills.


• Proven negotiation and communication skills.


• Ability to work independently and manage multiple priorities in a fast-paced environment.


• Proficiency in claims management software and Microsoft Office Suite.


• Confortable attending offices Monday to Thursday, Friday work from Home.

Feature Benefits

• PTO, Medical, Dental, Vision, 401K, % Bonus

Comprehensive benefit package to learn more, please visit Careers Page (midea.com)

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.