Assistant Medical Practice Manager

Washington, DC | On-Site | $60K–$65K | Full-time | Washington Post Top Workplace (8x Winner) 

Community of Hope is seeking an Assistant Medical Practice Manager to support optimal productivity and patient access through schedule management and oversight of the health center.  In this role, the Assistant Practice Manager will oversee and implement smooth patient flow by practicing and ensuring trauma-informed customer service while handling patient calls, scheduling, and checking patients in, ensuring all forms are completed, and collecting payments.  This position will also supervise Medical Receptionists on site as assigned.  This is a full-time position located at our Conway Health & Resource Center in SW, Washington, DC. 

Our Approach and Values

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You'll Do  

• Registers patients in eCW and obtains all required documentation, including financial, personal, insurance and other intake and authorization forms.  Explains the HIPAA policy to patients and obtains HIPAA acknowledgment signature from patients prior to receiving initial care.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.  Answers and screens all telephone calls appropriately and independently, creates telephone encounters and forwards them to the appropriate personnel on a daily basis.  
• Verifies patients’ insurances and determines any charges/copayments.  Collects payments for visits and issues receipts to the patient.  Prints health certificates as appropriate for patient visits.
• Analyzes front desk performance metrics and works with Practice Manager to identify areas for improvement.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Assists Practice Manager in managing patient flow at the front desk, including monitoring cycle times of one hour or less to ensure customer service, and managing scheduling of phone and front desk coverage schedule to ensure that sufficient staff resources are in place to meet demand and allow access to care.
• Ensures that agreed upon scheduling protocols are followed by supervisees to ensure adequate access. Raises concerns about access issues with supervisor for resolution.
• Assists Practice Manager to monitors patient reminder system; monitors telephone encounters to ensure that all voice mail messages for existing patients are being appropriately recorded in the EMR system on a daily basis.
• Meets with supervisees regularly and provides real-time feedback, training, support, and coaching as needed. Creates meeting agendas, sends meeting agendas in advance when possible, and documents concerns promptly as needed. 
• Performs other duties as assigned by supervisor.

Must-Haves

• High School Diploma/GED required.
• Minimum of 2 years experience working in a medical administration role. 
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel to other sites as needed.
• Proof of required vaccinations is required.  This includes, but is not be limited to, Flu. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law. 

Nice-to-Haves

• Minimum 1-year supervisory experience.
• Bilingual preferred in English and Spanish or Amharic.
• Experience with Electronic Medical Record. Experience with eClinicalworks.

Why You'll Love Working Here! At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, + 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance + 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

About Us

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:

• 50,000+ medical visits
• 6,300+ dental visits
• 17,000+ emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: [email protected] Phone: 202-407-7747. Community of Hope is an equal opportunity employer.