Assistant Medical Support

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description:

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.

The Medical Assistant performs routine, delegated clinical and administrative duties within the supervising medical staff members scope of practice consistent with the medical assistants education, training and experience. Such duties shall not constitute the practice of medicine.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Provides medical staff member extender services, including, coordination of lab results, and obtaining authorizations for ordered medications.
• Administers medications as delegated by a medical staff member or APN.
• Performs venipuncture as delegated by a medical staff member..
• Obtains Vital Signs when delegated by medical staff member.
• Provides patient teaching to individuals and to groups regarding mental health, medication, and other health-oriented or supportive topics as delegated by medical staff member or APN.
• Coordinates needed medical, dental, and prevention services when delegated.
• Coordinates consumer care with PCP, pharmacy, and/or other healthcare providers as needed.
• Identifies all consumers clearly before the administration of any medication, phlebotomy, and/or electrocardiograms.
• Documents care provided accurately, appropriately, legibly and in a timely fashion.
• Documents verbal/telephone refill authorization within 2 hours when delegated by medical staff member. Assures that medical staff member cosigns the documented refill authorization within 24 hours.
• Bills for services honestly and accurately.
• Participates in Quality Improvement activities, i.e., reviewing documentation, consumer care and departmental and Center policies.
• Maintains a safe and clean consumer care work area.
• Uses work time productively. Monitors productivity reports on a weekly or daily basis..
• Promotes positive relations between the specific units and other departments, consumers, medical staff members and community agencies.
• Maintains confidentiality concerning consumer/Center information.
• Communicate effectively with consumer/family to elicit essential information with accuracy and timeliness.
• Attends staff meetings regularly as required.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.

QUALIFICATIONS
EDUCATION AND EXPERIENCE:

• High school/GED with 0 to two years experience in MH/MR or human services.
• Graduate of a formal program in medical assisting accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES). Transcript should document training in phlebotomy and performance of electrocardiograms.
• Certification through The American Association of Medical Assistants or registration through the American Medical Technologists is strongly encouraged and preferred.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
• CPR
• PMAB
• SAMA

PHYSICAL DEMANDS & WORK ENVIRONMENT
PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone. Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies (up to 15 pounds). The position requires standing and/or walking in excess of 7 hours a day.

TRAVEL:

• In county travel not required
• No Overnight travel required

WORK ENVIRONMENT:

The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

• The noise level may vary between low and mild.
• The work environment should not be unusually hot or cold.

Benefits Information and Perks:

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision

• Paid Time Off

• Paid Holidays

• Employee Assistance Program

• Retirement Plan, including employer matching

• Health Savings Account, including employer matching

• Professional Development allowance up to $2000 per year

• Bilingual Stipend – 6% of the base salary

• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please