Assistant Operation Manager (Japanese Bilingual Preferred) #11159 - Urgent Position

General Position Summary
This position is responsible for coordinating vessel operations to/from the USA to/from different destinations by ocean, ensuring the vessels ship and arrive accurately and safely, and satisfying the needs of our customers.

*Travel is required for this position.  Must have a valid US driver's license and passport 

Essential job Functions
Operations
• Monitoring vessel movement and updating shipping schedule regularly.
• Supervising contracted sub-agents and stevedoring companies.
• Attending vessel operations in ports.
• Making necessary arrangements related to vessel operations with sub-agents and all other concerned parties.
• Coordinating smooth vessel operations in North America in collaboration with the company’s affiliates and all other concerned parties such as customers and their agents.
• Safety and quality control and damage prevention programs.
• Cargo canvasing and booking control.
• Freight collection.
• Handling billing processes.
• Customer service – daily communication (via phone, e-mail, etc.), claim settlement, etc.
• Following up on instructions received from customers directly, or routed by overseas offices or sub-agents.
• Providing quotations to customers directly or liaising with them and other appropriate company or company affiliate contacts.
• Keeping the customers or affiliates’ offices informed regarding the status of their shipments and vessels.
• AMS (Automated Manifest System) input and output.
• Checking SODA (Statement Of Disbursement Account) and report to the company’s affiliates.
• Negotiating contracts on behalf of the company.
• Negotiating with sub-agents and all other concerned parties to obtain competitive rates.
• C-TPAT program maintenance.
• Ensuring that all documentation is completed accurately and in compliance with regulations and other requirements.
• Assisting customers, company affiliates, and customer service and sales teams with rate requests.
• Ensuring obligations are satisfied, all transactions are closed, and billing is completed and filed accordingly.
• Submitting business trip reports.

Other and Miscellaneous
• Training and educating subordinate staff.
• Making continuous efforts to gain service knowledge and familiarity with company services.
• Seeking continued improvement for more efficient and economical work processes.
• Performing special projects and other miscellaneous duties as assigned by the President.
• Reporting to work as assigned and complying with all company policies and procedures.
• Traveling on a regular basis by car, plane, ship, and/or train to meet prospective and current customers, sub-agents, or all other concerned parties.
• Following up to complete any assigned work.
• Maintaining high ethical standards in the workplace.
• Maintaining good communication with supervisors, staff members, co-workers, others who share or visit company offices, and outside contacts.
• Maintaining a clean and safe working area.
• Picking up and taking company guests between airport, hotel, and other locations.
• Accompanying company guests on business trips and sightseeing.
• All other work or tasks and responsibilities as may be assigned by the President from time to time.

JJob Competencies (Knowledge, Skills, and Abilities)
Critical Competencies
• Analysis – Critically and carefully examines facts or data to develop a hypothesis or theory. Undertakes course of action to verify or disprove assumptions. Identifies causes of problems, obtains relevant information, and recommends solutions. Conducts research and analysis to determine whether a concept or plan can effectively be put into action.
• Math Skills – Productively works with numbers and accurately performs arithmetical, algebraic or geometric calculations as needed.
• Negotiation – Identifies and makes trade-offs and concessions while also achieving department or company goals.
• Presentation – Effectively expresses information, ideas and concepts formally to groups of people. Uses supporting media appropriately.
• Services Knowledge – Maintains an up-to-date knowledge of the company’s services.
• Technical Communication – Communicates (in writing and orally) by using specialized vocabulary, terminology and concepts related to company services.
• Language Skills – Reads, writes and speaks English proficiently.

Other Competencies
Attention to detail, general office equipment usage, computer usage, multi-tasking, problem solving, teamwork, and motivation to learn new skills.

Qualifications
Education Requirements
• Bachelor’s degree (B.A.) from four-year college or university; or at least one to two years of related experience and/or training; or equivalent combination of education and experience.

Supervisory Responsibilities
• Yes

Certificates / Licenses / Training Requirements
• Driver’s license

Travel
Driving is required as an essential duty and performed on a routine basis.
Travel frequently by car, plane, ship, and/or train.

Travel
Driving is required as an essential duty and performed on a routine basis.
Travel frequently by car, plane, ship, and/or train.

Work Environment and Physical Demands
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.

• Work Environment: Work is typically performed in an office environment.
• Must be able to use a variety of tools and equipment such as computer terminal for data input, copy machines, calculator and any other equipment related to functional area.
• Must be able to use software including the use of Windows Operating System, Microsoft Office Applications (Word, Excel, PowerPoint, etc.), Internet.

Work Environment and Physical Demands
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position.

• Work Environment: Work is typically performed in an office environment.
• Must be able to use a variety of tools and equipment such as computers for data input, copy machines, calculators and other equipment related to the various functions of this position.
• Must be able to use software including Windows, Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), web browsers.

Essential Physical Tasks
The physical tasks described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 100 pounds – Must be able to occasionally lift and/or move up to 100 pounds.
• Physical Sight – Must be able to read and analyze data in hard copy and on a computer screen.
• Verbal and Written Communications – Must be able to communicate verbally and in writing to individuals and groups.
• Telephone/Web Communications – Must be able to communicate verbally using a telephone or web/video conference.
• Multitasking – Must be able to manage multiple work projects simultaneously.
• Travel – Must be able to frequently travel by car, plane, ship, and/or train.

Safety
• Giving attention to safety measures.
• Ensuring an understanding and respect of the company’s and their customers’ and vendors’ safety policies and procedures.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. The information contained herein is subject to change at the company’s discretion.