Assistant Operation Manager, Metro Integrated Command and Communication (MICC)

Description
The Assistant Operations Manager, MICC serves as RAIL 2 or RAIL 3, supporting safe and efficient rail operations 24/7/365. This role manages the Rail Traffic function by supervising Rail Traffic Controllers and coordinating daily train movements, maintenance, communications, and service performance. The incumbent works closely with the Maintenance and Communications Managers to ensure cohesive operations and executes decisions from the Operations Manager (RAIL 1). Leading by example, the Assistant Manager fosters collaboration and a shared safety-focused culture across MICC functions. They also handle performance management and administrative duties for Rail Traffic Controllers.

Principal Job Duties

• Incident Response Coordination
  • May serve as RAIL 2, directing and coordinating the Maintenance and Information functions of the ROCC to execute decisions made by the Operations Manager serving as RAIL 1.
  • May serve as RAIL 3, supervising and directing the Rail Traffic Controllers to execute decisions made by the Operations Manager serving as RAIL 1.
  • Monitors of the rail for incidents. Provides the Operations Manager serving as RAIL 1 with important information and updates on the rail to allow RAIL 1 to best categorize the severity and impact of any incidents and determine the response action and communications for each function.
• Operational
  • Supports the Operations Manager serving as RAIL 1 to directs the Rail Traffic, Maintenance, and Information functions of the ROCC to ensure that staff adhere to procedures and policies, prioritizing safety. Exercises sound judgement and communicates effectively to proper stakeholders to enable fast execution of decisions.
  • Facilitates a quick flow of information between the Operations Manager serving as RAIL 1 and the other operational managers on the ROCC floor. Synchronizes the efforts of the Information Manager and Maintenance Manager with the Rail Traffic Controllers and ensures they receive sufficient information about developments on the rail with ample time to direct their frontline staff.
  • Supervises Rail Traffic Controllers, providing counsel and guidance.
  • Reviews system performance and recommends appropriate adjustments to ensure the ROCC maintains proper schedule adherence, to the extent possible.
  • Provides support for special events, new phase openings, emergencies, contractor activities, testing and any other activities which impact revenue service.
  • Manages shift resources to include: work assignments, training and other duties as assigned.
• Culture Leader
  • Coaches and mentors the Rail Traffic Controllers. Dedicates time to developing the technical and managerial talent of the Rail Traffic Controllers.
• Strategic Leader
  • Acts as a strategic partner to ROCC senior leadership. Assists in developing, implementing and modifying rail operating procedures and techniques (as necessary) to ensure that operations are conducted efficiently, safely, and in alignment with accepted transit practices and guidelines.
  • Works closely with the Business Manager of Rail Traffic to ensure that Rail Traffic Controllers are adequately trained and prepared to fulfil their roles of promoting safety on the rail.
  • Uses performance data and risk information to continually work to improve ROCC operations and make Metrorail safer for Metro employees, contractors, and the traveling public.

Other Duties

• Leads by example by following procedures, using checklists, and actively participating in meetings and trainings.
• Promotes a culture of safety, accountability, and trust across the ROCC. Maintains strong working relationships with the Operations Managers, Maintenance Managers, and Information Managers. Supports comradery across all ROCC functions.
• Completes administrative duties as the supervisor of the Rail Traffic Controllers. These include performance evaluations, one-on-one meetings, and timesheet approvals.
• Provides necessary input into reports of incidents in accordance with ROCC procedures. Contributes information to be used for After-Action Reports, safety investigations, learning or disciplinary matters.

• Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Responsibilities

Knowledge

• Knowledge of how to use computers and comfort with learning new applications and programs.
• Knowledge of signals systems, the principles of signal layout and interlocking track circuit authority associated with rapid rail transit systems.
• Knowledge of high voltage protection and transformer equipment in voltage classes up to 35.5 KV.
• Knowledge of WMATA Rail Stations by name and alpha-numeric identification. Working knowledge able to identify WMATA switches and signals.
• Knowledge of operations and maintenance of WMATA systems.
• Experience working in a control center and knowledge of control center operations.

Skills

• Skill in establishing and maintaining effective working relationships with individuals, and interacting courteously and effectively with others.
• Skill in communicating effectively, both orally and in writing. Values and exhibits brevity when relaying critical information that relates to safety and incident response.
• Skilled at analyzing conditions expeditiously and accurately and interpreting schematics, wiring diagrams, and related technical documentation to allow appropriate assignment of maintenance personnel and follow through of actions taken.
• Attention to detail, with both organizational and time management tasks.
• Skilled at effectively managing risks and navigating high-risk situations
• Skilled at leading and directing others through routine situations as well as incident responses.
• Skilled at effectively giving constructive feedback and coaching individuals to develop their talent.
• Possesses the skills to explain complex problems simply and clearly to others.
• Skilled at accurately documenting events that occurred during incidents, accidents, and/or special events and converting into concise, well-written, grammatically correct reports.

Abilities

• Ability to demonstrates a level of emotional intelligence that includes an understanding of procedural fairness, objectivity, and recognition of human fallibility.
• Possesses a level of emotional maturity and is able to take responsibility and learn from past mistakes.
• Comfortable in addressing difficult issues and making decisions with potentially large consequences.
• Able to multitask and prioritize all tasks within a fast-paced work environment.
• Ability to establish working relationships and liaise with individuals and organizations with whom interface is required
• Ability to view departmental long-term vision and provide benefit to work group and the Authority.
• Ability to clarify ambiguous scenarios and information for self and others.
• Ability to evaluate facts thoroughly, exercise good judgment, take appropriate actions to address issues.
• Ability to maintain constant alertness and situational awareness to work effectively with others, make sound decisions, and develop strategies to overcome operational problems under stressful conditions in a fast-paced environment.
• Ability to work independently and/or with minimal supervision and to formulate solutions and address operational issues.
• Ability to be available 24 hours/7 days a week unless approved time off has been granted.
• Ability to exercise prudent and timely judgment in normal situations and incident response.
• Able to obtain and maintain the ROCC RTC Certification.
• Ability to instill trust among a group of individuals that will help them collaborate more effectively.

Machine, Tools, Equipment, Software, Hardware Required

• Personal Computer
• MS Office Software

Supervisory Responsibility

Supervises work of others, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May offer recommendations for hiring, termination and pay adjustments, but does not have responsibility for making these decisions.


Qualifications

Minimum Education

• Bachelor’s degree in Business Management, Business Administration, Operations Management or related field of study
  • In lieu of a Bachelor’s degree, a High School Diploma and four (4) years of control center or similar operational work experience will be considered (in addition to experience stated below)

Minimum Experience

• A minimum of four (4) years of relevant work experience to include:
  • At least 1 of those years in a control center or similar operational environment

Minimum Certification/Licensure

• RTC Certification within 1 year of hire

Preferred Qualifications

• Preferred: WMATA Rail Operations Control Center (ROCC) experience
• Preferred: Extensive rail operations and control center expertise
• Preferred: Active Metrorail RTC Certification
• Master’s degree in Business Management, Business Administration, Operations Management or related field of study