Assistant Operations Manager - DAYS

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Here’s why we want you to consider LDRM:

• Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you
• Growth: You will learn things you never knew and when the opportunity arises, you’ll be ready to move up – we LOVE to promote from within.
• Protection: Health, dental, vision, tuition reimbursement, 401(k) and more
• Relaxation: Paid time off, including federal holidays

Job Summary:?

As the Assistant Operations Manager, you manage a large functional area on a production-based government contract. You are responsible for your functional area’s overall production and quality levels. You work collaboratively with the Operations Manager, Program Manager, the U.S. government customer, and our incredible staff. You will also manage and maintain involvement in employee hiring, operations and quality reporting, contract management, and operations excellence.

Essential Duties and Responsibilities:

• Oversee and ensure excellent team operations performance that meets all our requirements and standards
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
• Provide timely deliverables and performance-related data to the government customer and our people to allow adequate support services monitoring, oversight, and performance measurement
• Conduct continuous improvement activities which will realize improved service delivery capabilities and performance
• Promote innovation, efficiency, and effectiveness at every opportunity
• Resolve problems with minimal disruption to contract activity performance
• Rapidly respond to surge requests and provide the appropriate levels of qualified staff
• Participate as required in conference calls and digital video conferences with our U.S. government customer and other government entities
• Provide formal and informal briefings to visitors or at off-site conferences

Minimum Qualifications:

• At least seven (7) years of management experience
• At least five (5) years of management experience on a large-scale operation
• Bachelor's degree or higher in a relevant field
• Proficiency with Microsoft Outlook, Word, Excel, and Power Point
• Possess outstanding written and verbal communication skills
• Show superior organizational skills and work ethic
• Have a demonstrated ability to lead large teams
• Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire
• U.S. citizenship
• Have the ability to obtain and maintain a TOP SECRET-level federal security clearance

Your Preferred Qualifications:

• Experience managing a large U.S. government contract or program

Physical Demands:

While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear. Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.

Work Environment:

Mainly office but may also include all other work environments as required. Periodic coverage on all shifts is expected at times, but this role is largely focused on first shift activities. You can expect to work between 45 and 50 hours per week in this critical role.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaskan Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.