Assistant Parking Facility Manager

Position Title: Assistant Parking Facility Manager
Location: Richmond, VA
Employment Type: Full-Time
Start Date: ASAP
Benefits: Health, Dental, Paid Time Off

POSITION SUMMARY

The Assistant Parking Facility Manager supports the day-to-day operations of assigned parking facilities and works closely with the Facility Manager to ensure safe, efficient, and customer-focused parking operations. This role requires a hands-on, detail-oriented individual who is comfortable working in a structured environment, following established procedures, and responding to operational needs as they arise.

The Assistant Parking Facility Manager does not have final decision-making authority over staffing, budgeting, or vendor contracts unless delegated by the Facility Manager.

KEY RESPONSIBILITIES

Operations & Facility Oversight

• Conduct daily inspections of parking facilities using standardized checklists to ensure cleanliness, safety, and operational readiness


• Identify safety concerns and operational deficiencies and recommend corrective actions to the Facility Manager


• Ensure compliance with all applicable safety, operational, and code requirements


• Monitor facility conditions and document issues through electronic work order and reporting systems

Access Control & Systems

• Achieve proficiency in the facility’s access control and parking management systems


• Monitor real-time system activity and reports to support operational decisions


• Assist monthly parkers and customers with access-related questions or issues

Staff, Vendor & Maintenance Coordination

• Assist with supervising on-site staff and coordinating daily work activities


• Supervise maintenance and vendor services as directed, including tracking service completion


• Maintain accurate logs, reports, and documentation related to maintenance and vendor activity


• Identify procurement and vendor service needs and communicate them to the Facility Manager

Customer & Office Support

• Provide front-office coverage including answering phone calls, responding to emails, and assisting walk-in customers


• Deliver professional, courteous customer service to daily and monthly parkers


• Assist with accounts receivable tasks, including follow-up on past-due accounts, as assigned

Reporting, Audits & Inventory

• Perform audits and inspections as required


• Maintain inventory of office and facility supplies


• Adhere to reporting schedules and documentation requirements

Events, Projects & Coverage

• Assist with event parking operations as needed


• Support special projects and initiatives assigned by management


• Travel to other locations as needed to assist with parking operations

Schedule & Availability

• Maintain a flexible schedule that may include early mornings, evenings, weekends, holidays, and special events


• Be available for on-call response during after-hours emergencies and inclement weather events

INTRODUCTORY EMPLOYMENT PERIOD EXPECTATIONS (FIRST 90 DAYS)

• Demonstrate reliability, punctuality, and schedule flexibility


• Learn and independently operate facility access control systems


• Accurately complete inspections, reports, and audits


• Communicate issues clearly and promptly to the Facility Manager


• Interact professionally with customers, vendors, and staff


• Follow established procedures and accept coaching and feedback

EXPERIENCE & QUALIFICATIONS

• Minimum of two (2) years of supervisory or operations management experience


• Experience in parking, facilities, hospitality, property management, or related fields preferred


• Valid driver’s license required

REQUIRED SKILLS & COMPETENCIES

• Strong written and verbal communication skills


• Excellent customer service and problem-solving abilities


• Ability to follow procedures and meet deadlines


• Proficiency with computers, smartphones, and tablets


• Ability to work independently while supporting a team environment


• Demonstrated sense of urgency, accountability, and attention to detail


• Ability to foster teamwork and maintain professional working relationships

PHYSICAL REQUIREMENTS

• Ability to work in all weather conditions (heat, rain, snow, etc.)


• Ability to lift, push, or pull up to 50 pounds


• Ability to stand and walk for extended periods


• Ability to bend, stoop, and lift repeatedly throughout a shift

CityParking Inc. is an equal opportunity employer.