Assistant Patient Support Team Manager

Description

Assistant Patient Support Team Manager

Overview:

• Supervise the daily tasks of the Biller, Greeter, and PCC.
• Manage both Biller and PCC phone call activities.
• Conduct grading and performance reviews for Biller and PCC, including listening to recordings.
• Conduct biweekly team meetings.
• Address patient concerns and complaints.
• Complete the ASANA Daily, Weekly, and Monthly Checklist
• Office closure due to weather emergency: Contact patients about closure
• Assist with other related task that DOMs may ask you to help with
  

Objective: 

• Delegate tasks among the team rather than handling everything independently, and ensuring the administrative team is operating
  

Primary Focus:

• Ensure the Next Day schedule is filled
• Take incoming calls to schedule the patients 
• Make outgoing calls to schedule the patients  
• Resources to fill up schedule
• Sooner If Possible List
• Fill Up Next Day Provider’s Procedure column with hygiene - if unfulfilled
• Approved Pre authorization Sheet
• Inactive Hygiene and treatment list
  

**Note: Prioritizing assistance where it is most needed when the team is understaffed as well**

Billing Department:

Ensure adherence to the billing timeline.
Verify completion of Billing's daily checklist.
Regularly confirm that Preauthorization/Billing spreadsheets are followed up
Learn to read EOBs (approval, denials, and estimates)

Greeter Department
Verify completion of Greeters' daily checklist.
Help check in patients when understaffed

PCC Department
Verify completion of PCCs' daily checklist.
Taking incoming calls to schedule - along with all the other tasks of PCCs needed for this