Assistant Program Director

Essential Duties and Responsibilities:

• Provide direct supervision to the Home First & Hope Housing Case Management Staff.
• Consult with Program Director on clinical, administrative, and programmatic issues.
• Attend the Coordinated Entry System meetings; coordinate and track the referral process.
• Conduct orientation and training of new program staff.
• Provide back-up case management services when necessary.
• Represent programs at service provider meetings.
• Enter client data into HMIS and Apricot 360 as needed.
• Monitor case management input in HMIS (runs reports and verifies proper documentation of client services in HMIS regularly) and Apricot 360.
• Provide data to the Program Director for bi-monthly Board Reports.
• Gather data for the quarterly City of Rockville reports.
• Monitors contract deliverables and quality assurance of client case files.
• Ensure staff take all necessary MCCH assigned trainings, offer guidance, support, and mentoring as needed.
• On call to provide guidance 24 hours per day.
• Other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree in a human services field, Master’s preferred.
• Minimum of one year of supervisory experience.
• Hands-on experience in social and human services field dealing with diverse populations.
• Knowledge of principles, methods and procedures of case management, housing first, harm reduction and trauma informed care.
• Knowledge of principles, methods and procedures of addiction, mental illness, and co-occurring diagnosed populations.
• Ability to negotiate and maintain positive relationships with co-workers and clients.
• Ability to manage and maintain fiscal accountability.
• Ability to comprehend and follow guidelines of grants and contract agreements.
• Knowledge of word processing and spreadsheet software.
• Advocate for homeless population.
• Must have a reliable car and transport clients as necessary.