Assistant Property Manager

The Assistant Property Manager is responsible for supporting the successful marketing, leasing, and retention at their assigned community. Responsibilities include: 

• Responding to resident issues and complaints promptly to maintain a high level of resident satisfaction.
• Manage maintenance and repair requests to ensure timely resolutions.
• Oversee lease renewals and work with the Property Manager to identify opportunities to enhance resident retention.
• Actively promote communication between residents and management to foster a positive community environment.
• Conduct regular property inspections to ensure the upkeep of common areas and units.
• Coordinate and oversee maintenance and repair work, ensuring work is completed on time and to a high standard.
• Walk turned units to ensure they are ready to move and meet quality standards.
• Ensure the property complies with standards set forth in the Quarterly Audit Checklist, including unit inspections.
• Assist with rent collection, ensuring timely payments and addressing any delinquencies.
• Upload invoices for services and repairs into the property management system.
• Review financial reports and budgets with the Property Manager to monitor property performance and control expenses.
• Assist in monitoring rent collections, managing delinquencies, and initiating eviction proceedings when necessary.
• Audit resident charges to ensure accurate revenue collection and reporting.
• Prepare lease agreements and execute renewals.
• Conduct thorough resident screenings and background checks to ensure qualified applicants.
• Regularly audit lease files to ensure accuracy and compliance with company standards.
• Market vacant units through online platforms, advertising, and outreach to attract potential residents.
• Show units to prospective renters and follow up on leads daily.
• Monitor lead-to-lease conversion rates and work to improve leasing efficiency.
• Assist in updating and auditing property websites, ad content, ILS listings, and marketing materials to maintain a competitive marketing strategy.
• Participate in monthly/quarterly marketing action plans to ensure leasing targets are met.
• Maintain accurate and up-to-date records related to leases, financial documents, and maintenance requests.
• Ensure proper handling and documentation of all property-related paperwork, including leases, payments, and repairs.
• Respond promptly to emergencies (e.g., plumbing leaks, power outages) to mitigate damage and inconvenience.
• Assist with implementing and managing emergency preparedness plans to ensure the safety of residents.
• Assist in negotiating contracts and managing relationships with service providers and contractors to secure quality services at competitive prices.
• Oversee the quality of work performed by vendors to ensure property standards are met.
• Complete the Daily Checklist and assign specific team members for tasks such as cleaning, inspecting model units, and maintaining amenities.
• Conduct regular inspections of common areas and units as required by the Quarterly Audit Checklist, documenting issues, and following up on necessary repairs.
• Foster a positive living environment by organizing and promoting community events or initiatives, when applicable.
• Engage with residents regularly to gather feedback and identify opportunities for improvement.
• Stay informed about local, state, and federal property management laws and regulations.
• Ensure all property operations are compliant with Fair Housing and other relevant laws to minimize legal risks.

Requirements:

• Initiative in sales and marketing techniques
• Results-oriented mindset, with a proactive approach to problem-solving and removing barriers
• Self-motivated, resourceful, and accountable for achieving leasing goals
• Superb written and verbal skills
• Proficiency in Yardi suite of products and Microsoft Office applications
• Knowledge of Fair Housing regulations and other industry standards
• Ability to work weekends
• 5 years of real estate marketing and/or leasing experience
• Property management industry certifications or a college degree are preferred

Job Requirements:

• Excellent written and verbal skills
• Proficiency in Yardi suite of products and Microsoft Office applications
• Knowledge of Fair Housing regulations and other industry standards
• Ability to work weekends
• 5 years of real estate marketing and/or leasing experience
• Property management industry certifications or a college degree preferred

Physical Requirements:

• Must be able to tolerate prolonged periods of sitting and/or standing at desk. (80% office work)
• Must be able to operate a computer, telephone, and/or keyboard and tolerate prolonged periods performing work using a computer, telephone, and/or keyboard.
• Must be able to lift up to 25 pounds at times.
• Must be able to tolerate long periods of conducting in-person inspections of properties  
• Must be able to tolerate climbing one flight of stairs and the ability to walk a half mile per property approximately once per week.
• Must have a valid driver’s license and be insurable for company vehicles.