Assistant Property Manager

Oakbrook Corporation is seeking an Assistant Property Manager to join our team at Berkshire Kensington, a 177-unit affordable senior living community in Waukesha, WI. This role is ideal for a customer-focused professional who enjoys helping residents, supporting community operations, and ensuring compliance with affordable housing programs.

Responsibilities

• Assist with all day-to-day property operations to support occupancy, resident satisfaction, and community success


• Welcome prospective residents, conduct apartment tours, explain community features, and guide applicants through the leasing process


• Process applications, leases, renewals, move-ins, and move-outs in accordance with company policies and Fair Housing regulations


• Provide exceptional customer service by responding to resident questions, concerns, and requests in a timely and professional manner


• Assist with rent collection, security deposits, resident account inquiries, and delinquency follow-up


• Maintain accurate resident files and property records


• Process annual recertifications and interim certifications for affordable housing programs


• Verify income, assets, and eligibility documentation to ensure program compliance


• Work closely with Compliance and Property Management teams to maintain LIHTC, Section 8, and other affordable housing requirements


• Prepare weekly traffic, leasing, occupancy, and marketing reports


• Conduct market surveys and monitor local competition to support leasing and retention efforts


• Assist with resident events, community outreach, and marketing initiatives


• Coordinate with maintenance staff regarding work orders, unit turnovers, and property inspections


• Perform regular inspections of common areas, vacant apartments, and the overall community appearance


• Assist with handling resident complaints, lease violations, and other property-related concerns


• Support the Property Manager with staff training, administrative functions, and special projects

Qualifications

• High school diploma or GED required


• Previous property management, leasing, housing, customer service, or administrative experience preferred


• Affordable housing experience strongly preferred


• Strong organizational, communication, and customer service skills


• Ability to manage multiple priorities while maintaining attention to detail


• Experience with property management software preferred


• Proficiency with Microsoft Office applications


• Ability to perform property inspections and walk the community as needed

Why Oakbrook?

At Oakbrook Corporation, we believe great communities start with great people. We offer the opportunity to lead a residential community while growing your career with a company that values collaboration, professional development, and operational excellence.

If you're looking for a rewarding role where your leadership is valued and your experience makes a difference every day, we'd love to hear from you.