Assistant Property Manager - Roswell, GA

Key responsibilities include: 

• Manage resident accounts, including balances, payments, adjustments, and account reconciliation


• Monitor delinquency and complete consistent collection follow-up


• Prepare late notices, payment demands, legal documentation, and eviction-related paperwork as required


• Maintain accurate documentation of collection activity and resident communications


• Assist with monthly financial reporting and research account discrepancies as needed


• Manage lease renewals, renewal documentation, and resident retention efforts


• Review move-in and move-out documentation for accuracy and completeness


• Assist with final account statements, charges, credits, and deposit dispositions


• Respond to resident account questions and resolve concerns professionally and timely


• Maintain accurate resident files, records, and documentation


• Assist with lease administration and ensure documentation complies with company policies and Fair Housing requirements


• Support the community manager with daily operational and administrative responsibilities


• Assist with invoice processing, vendor documentation, and other property-level financial responsibilities


• Review reports and follow up on outstanding operational items


• Maintain appropriate confidentiality when handling resident, employee, and financial information


• Communicate professionally with residents, prospects, vendors, coworkers, and leadership


• Work collaboratively with the leasing and maintenance teams to support overall community performance


• Maintain clear ownership of assigned responsibilities while supporting the team when additional assistance is needed


• Follow established communication, escalation, and approval procedures


• Demonstrate sound judgment when handling resident concerns and sensitive situations


• Meet established deadlines and maintain organized records


• Participate in property inspections, resident events, and other community initiatives as needed


• Assist the community manager with additional duties necessary to support the property's operational and financial goals

Qualifications:

• Minimum 3 years of multifamily property management experience preferred


• Previous assistant manager or similar property management experience strongly preferred


• Strong experience with resident account management, collections, delinquency, and lease administration


• Working knowledge of multifamily accounting and property financials


• Strong written and verbal communication skills


• Excellent organization and attention to detail


• Ability to prioritize multiple responsibilities and meet deadlines


• Strong problem-solving and conflict-resolution skills


• Ability to receive direction and feedback professionally and implement changes when needed


• Demonstrated ability to work collaboratively within an onsite team


• Knowledge of Fair Housing requirements and multifamily industry practices


• Bilingual Spanish/English skills preferred