Assistant Reservation Manager

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, Riva and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Fairmont El San Juan Hotel Assistant Reservations Manager assist with the optimization of the Reservations Team by ensuring quality reservation service to all customers in a timely manner. The position’s responsibilities will be divided among administrative duties, team oversight and achieving upsell revenue budget.

QUALIFICATION STANDARDS

EDUCATION & SKILLS

• High School graduate
• Ability to speak and write clearly in both English and Spanish
• Ability to carry out detailed, involved instructions both written and oral
• Capacity to multi task, prioritizing issues and resolving as deemed
• Knowledge of OPERA v5, Opera Cloud, TARs highly preferred

EXPERIENCE

• Previous experience in similar role is preferred
• Good understanding of financial documents, daily, weekly and monthly reports

• Previous experience in similar role is preferred
• Hospitality experience required

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.