Assistant Resident Service Director

Join Our Team at Steward + Helm – Where Community Meets Opportunity! 

Company Overview: 

At Steward + Helm, we are part of a larger movement dedicated to enhancing lives by creating exceptional living environments.

We believe that every great home contributes to a great life, which is why we focus on transforming apartment communities with significant investments, turning them into comfortable, high-quality residences that enrich both the lives of their residents and the surrounding neighborhoods.

We believe stewardship is a fundamental attitude that should permeate every role, characterized by trust, intentionality, and diligence. Our team represents our brand, caring for residents, building vibrant communities, and ensuring our properties thrive. In return, our leaders act as stewards, empowering, supporting, and guiding our staff. As an owner-operated company, our core expectation is straightforward yet impactful: Embrace stewardship. 

Why Join Us?

· Skill-Building & Development – We empower our employees, whether you’re growing your trade expertise or looking for opportunities to move up.

· Hands-On, Impactful Work – Your day-to-day efforts directly improve the quality of life for our residents and the performance of our properties.

· Supportive Team Environment – You’ll work alongside experienced professionals who value collaboration, communication, and having each other’s backs.

· Competitive Compensation & Benefits – Your skills and reliability matter, and we make sure you’re recognized and rewarded for them.

Job Overview:

The Assistant Maintenance Director assists with leading the maintenance staff in diagnosing and repairing issues across HVAC, electrical, plumbing, pool cleaning, carpentry, appliances, and structural elements. The position requires delivering a high-quality customer service experience while ensuring the property's safety and operational efficiency.

Key Responsibilities:

Leadership and Team Management

• Supports the maintenance operations of a property with 200+ units.
• Direct and coordinate the activities of maintenance staff performing mechanical and electrical repairs.
• Assist the Resident Service Director with recruiting, training, and developing maintenance team members.
• Conduct or support monthly safety meetings to ensure a secure working environment.

Maintenance Operations

• Work with the Resident Service Director and Community Director to plan preventative maintenance programs, inspections, and renovations.
• Ensure maintenance staff completes all work orders accurately and on time, following up as necessary.
• Supervise apartment turnover processes to ensure make-ready and move-in standards are met.
• Assist with resolving onsite repair and renovation challenges in collaboration with contractors.
• Actively work on maintenance repair tickets involving electrical, plumbing, HVAC, appliances, pool systems, and structural issues.
• Perform or assist with landscaping, make-ready tasks, and other maintenance-related needs when required.
• Maintain property curb appeal by regularly picking up grounds and ensuring clean, well-kept exteriors.

Inventory and Supplies Management

• Maintain and regularly update an inventory of maintenance equipment and supplies.
• Review and recommend new maintenance parts, supplies, and methods to improve repair efficiency.

Compliance and Reporting

• Ensure compliance with preventative maintenance guidelines and established safety protocols.
• Monitor and address maintenance-related safety concerns promptly.
• Deliver accurate updates and reports to the Resident Service Director regarding maintenance activities and outcomes.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

• Physical Demands: While performing duties, the employee is required to stand, walk, sit, use tools or controls, reach with hands and arms, and communicate effectively. Occasionally, the employee must lift/move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: Noise levels are generally moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

hed standards and any applicable laws. Also responsible for assisting the Resident Service Director with leading the on-site maintenance staff in diagnosing problems and repairs in areas such as HVAC, electrical, plumbing, pool cleaning and repair, carpentry, appliance and structural repair.

Key Responsibilities:

• Direct and coordinate activities of maintenance staff engaged in mechanical and electrical repair. 
• Work with Resident Service Director and Community Director to plan preventative maintenance programs and schedule inspections and renovations.
• Assist with conducting monthly safety meetings.
• Assist with reviewing and recommending new maintenance supplies, parts, and methods to improve repairs at community.
• Confer with contractors to resolve problems in installation of new equipment and assist with on-site repair and renovation projects. 
• Ensure maintenance staff completes all work orders in a timely fashion and according to specifications. Follow up on work orders as required. 
• Ensure all equipment is properly inventories and accounted for on a regular basis. 
• Ensure apartment homes meet make-ready and move in standards.
• Actively work maintenance repair tickets for items such as electrical, plumbing, HVAC, appliance, pool and interior and exterior structural issues. At times may be required to assist with landscaping, make-ready, and any other maintenance related issues.
• Assist Resident Service Director on following preventative maintenance guidelines and procedures.
• Deliver high quality customer service experience.

The job description is not an all-inclusive list of functions and tasks. Job functions may be added, deleted, or modified at any time by the company without prior verbal or written notification.

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing duties of the job, incumbent is sometimes required to stand; walk; sit; use tools, or controls; reach with hands and arms; talk and hear. Employee must sometimes lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Qualifications

• High School Diploma required.
• Minimum of 3 years of experience in maintenance or a related field.
• Working knowledge of HVAC systems, plumbing, electrical systems, household appliances, and painting.
• EPA and E2L certification required; CPO certification preferred.
• Valid Driver’s License.
• Ability to work a flexible schedule, including weekends, special events, and on-call shifts.
• Strong written and verbal communication skills.

Competencies

• Professional appearance and demeanor.
• Ability to multitask and adapt to a fast-paced environment.
• Expertise in maintenance areas, including pools, landscaping, plumbing, electrical, and HVAC.
• Strong customer service orientation and communication skills.
• Commitment to promoting safety and adhering to established safety protocols.
• Attention to detail and quality, ensuring work meets procedural and company standards.