Assistant Retail Store Manager

AWP Safety is a rapidly growing national safety services provider committed to protecting our customers’ people, businesses, and time. AWP Safety is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas, and telecommunications. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental, and 24/7 support. We are committed to keeping people safe. That includes drivers, pedestrians, workers, and everyone else at a site we serve. To succeed in this mission, we employ safety experts and well-trained crews. America’s roads and work zone professionals need and deserve AWP Safety protection.

This position is responsible for day-to-day branch operations and business expansion.  This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments. The Assistant Manager should have experience with retail sales, safety products and concepts, utility and/or the construction industry; is responsible for selling and supervising the overall delivery of quality safety products and accessories.

ESSENTIAL FUNCTIONS

OPERATIONS

• Responsible for the implementation, coordination, and management of office operations in accordance with the corporate strategic plan
• Assist in the establishment and development of retail stores at current and future locations including sales goals, forecasts, and marketing strategies.
• Participate in the development and implementation of policy and strategic plans
• Drive the company focus on safety to employees and customers and conduct regular safety meetings in accordance with the company Environmental Health & Safety (EHS) Program.
• Assist in implementing programs to ensure attainment of business plan for growth and profit and manage budget
• Share a superior understanding of the company’s products and services, participate in the estimating process. Know and understand the effects of unit pricing on projects.

EMPLOYEE MANAGEMENT AND DEVELOPMENT

• Coach and develop staff to increase key cost efficiencies, revenue, and gross margins.
• Review and provide regular, balanced feedback to staff regarding safety, location’s financial performance, cross-functional and cross-company collaboration, people management and growth
• Actively participate in the identification, interviewing, and hiring decisions for vacancies
• Work with Branch Manager to build a strong succession plan for the product store.
• Communicate with employees regarding corporate initiatives and opportunities

CUSTOMER MANAGEMENT

• Work closely with the sales and other branches to solidify the company’s presence in the local marketplace and to identify potential opportunities for additional business
• Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction
• Coach staff to build strong relationships with existing customer base to maintain and grow the business

• 7+ years of experience in a retail management role, successfully managing people and processes
• Strong customer service mentality and proven track record of customer service success
• Record of developing strong relationships with customers and employees; motivating positive outcomes
• Record of driving growth resulting in increased revenues
• Proven track record of sound fiscal management
• Strong leadership, communication and coaching skills; proven ability to communicate and execute new business initiatives and processes while maintaining customer and employee trust and commitment
• Strategic, creative and tactical thinking ability to enable growth.
• Prior experience preferred in safety related field, utility, or construction industry.
• High sense of urgency, energy and entrepreneurial minded
• Excellent computer skills, including Microsoft Office products and customer relationship management systems

The hiring range for this position is $50,000 - $55,000. The base pay offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. 

• Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.
• Eligibility for benefits starts on the 1st of the month following your hire date.
• Company-paid life insurance coverage.
• Company-paid long-term disability (LTD) insurance.
• Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Participation in the 401(k) retirement plan.
• Paid Time Off (PTO) and paid holidays.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, age, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.