Assistant Service Advisor/Receptionist

Salary :

$15 - 17 hourly

Company : Amigo Auto Repairs

Job Type : Full Time

Decatur, Ga 30035

Job Description - Assistant Service Advisor/Receptionist

Benefits:

Positive & Supportive work environment

Paid Holidays & Birthdays

Overtime Pay

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

We are currently seeking a highly organized and customer-focused individual to fill the role of Receptionist/Assistant Service Advisor. In this dual role, you will serve as the first point of contact for our customers, providing friendly and efficient service, while also assisting our service advisors with administrative tasks to ensure smooth operations in the service department. This is an entry-level position with a clear and intentional growth path to become a full service advisor (sales position) within 6 months.

Key Responsibilities:

Greet customers in person and over the phone in a warm and professional manner.

Schedule appointments and manage the service department's appointment calendar.

Assist customers with inquiries, providing accurate information about services offered and pricing.

Collect and input customer information into the database accurately.

Perform detailed drop-off and pick-up inspections to ensure quality control.

Coordinate with service advisors to ensure timely completion of vehicle repairs and maintenance.

Follow up with customers to provide updates on their vehicles and answer any additional questions.

Handle customer concerns and complaints promptly and professionally, escalating issues to management when necessary.

Perform administrative tasks such as processing and filing parts invoices and paperwork

Follow up with customers to ensure customer satisfaction.

Proactively reach out to customers to fill the shop’s schedule during slower periods

Various other tasks to support and improve shop workflow

Qualifications:

High school diploma or equivalent; additional education or training in customer service or automotive technology is a plus.

Previous experience in a customer service or administrative role, preferably in the automotive industry.

Excellent communication and interpersonal skills.

Strong organizational and time management abilities.

Proficiency with computer systems and software, ability to learn new systems and software.

Ability to multitask and work efficiently in a fast-paced environment.

A positive attitude and a passion for delivering exceptional customer service.

Bilingual, fluent in English and Spanish a plus

Compensation: $15.00 - $17.00 per hour

Welcome to Amigo Auto Repairs

The Preferred Choice for Qualified Auto Repair

At Amigo Auto Repair, we’re committed to providing you with the best auto repair services around. With a focus on honest, upfront pricing and high-quality auto services for all of your automotive needs, we strive to deliver auto repair services that go above and beyond what other repair shops offer.

At Amigo Auto Repair, we understand how important it is for our customers to keep their vehicles in good working order while also saving money. That is why we provide skilled and economical auto maintenance to our customers.

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Assistant Service Advisor/Receptionist

Job Description - Assistant Service Advisor/Receptionist

Welcome to Amigo Auto Repairs

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