Assistant Service Center Manager

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Create an environment that inspires and engages the business unit team to deliver results. Accountable for the successful execution of safe and profitable business unit operations, business strategy, customer service, and consistent compliance with MRC Global procedures and controls.

Essential Duties and Responsibilities (not all inclusive)

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Reports to the Regional Operations Manager (ROM) and will lead and be accountable for the day-to-day operations of the business unit.

• Understand the complex sales, procurement, and logistics side of MRC Global's Project initiative and coordinate to ensure they are meeting our customers’ expectations.

• Establish a collaborative and effective working relationship with customers, internal partners and stakeholders, and supply chain to strategically grow and develop project business.

• Identify and develop strategies for continual process improvement within the business unit to better meet the needs of our customers.

• Lead the safety program and engage employees in understanding, ownership, and compliance with all safety guidelines.

• Drive a rigorous approach to the identification and correction of hazards, evaluation of risks, and implementation of prevention and control measures.

• Understand the complexity of our customers’ multiple projects and strategically allocate the work to meet or exceed our customers’ needs.

• Monitor workflows throughout the project team to ensure timely accomplishment of sales, service, warehouse, and logistics duties.

• Lead employees to anticipate and solve problems and plan for workload changes.

• Motivate and challenge employees and encourage growth and development, promote strengths and address weaknesses.

• Set clear expectations and measure results with clear, consistent communication.

• Provide timely, candid feedback and hold people accountable.

• Identify and initiate or obtain training required for employee success in performing duties.

• Maintain confidential information appropriately, to include pricing and contract information, resale costs, labor costs, and expense items.

• Administer, communicate, and promote awareness and compliance with Global policies, procedures, and expectations to all employees, including strict enforcement and compliance with DOT and SOX compliance guidelines.

• Develop annual business plans to ensure maintenance of current business and the addition of new business.

• Research and develop information on new projects.

• Develop new business and utilize and partner with regional and corporate resources and sales teams to identify and drive growth in key markets.

• Tailor business unit strategy to ensure alignment with National Accounts service, support, and strategic needs.

• Identify and implement strategic solutions to customers’ needs.

• Develop and maintain standards of service that deliver unbeatable excellence.

• Communicate honestly and consistently to reaffirm MRC Global’s reputation for ethical and dependable partnership.

• Keep management informed of the area’s performance and provide advice on those matters that are mutually pertinent.

• Carry out other duties within the scope, spirit, and purpose of the job.

Education, Experience & Ability Requirements

Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.

• Undergraduate degree or related work experience that provides the knowledge and abilities necessary to perform the work.

• Demonstrated competence in the use of computers and software applications.

• Demonstrated leadership and interpersonal skills.

• Ability to effectively present information in one-on-one and small group situations.

• Willingness and ability to travel within and outside the business unit service area, with occasional overnight stays.

• A valid Driver’s License with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

• Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and to respond to inquiries.

• Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions

• For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.

• Reasonable accommodation may be made to enable individuals to perform essential functions.

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