Assistant Service Manager

Position Overview:

The Assistant Service Manager will support the Service Director in managing the daily operations of the service department. This includes ensuring customer satisfaction, optimizing service workflow, and helping drive revenue and growth. The ideal candidate will have hands-on experience in service department operations, leadership skills, and familiarity with key industry platforms such as Xtime, Ignite, and Reynolds & Reynolds. Marketing knowledge is a plus, as this role will help strategize and implement campaigns to grow service business.

Key Responsibilities:

• Assist in overseeing daily operations of the service department to ensure efficiency and customer satisfaction


• Supervise and mentor service advisors, technicians, and support staff


• Monitor and manage KPIs such as CSI, RO count, gross profit, technician productivity, and service retention


• Utilize Xtime to manage appointments, scheduling, and customer communication


• Use Ignite and Reynolds & Reynolds to analyze data, generate reports, and manage service processes


• Collaborate with marketing and management to plan and execute service promotions and campaigns


• Help resolve customer concerns promptly and professionally


• Support recruitment, training, and development of service department personnel


• Ensure compliance with OEM standards and dealership policies


• Drive a culture of accountability, performance, and continuous improvement

Qualifications:

• 3+ years of experience in a dealership service department (luxury brand experience preferred)


• Proven leadership or supervisory experience within the automotive industry


• Proficiency in Xtime, Ignite, and Reynolds & Reynolds


• Strong understanding of fixed operations processes and metrics


• Excellent communication, problem-solving, and organizational skills


• Ability to work in a fast-paced, customer-focused environment


• Marketing experience or interest in customer retention strategies is a plus

What We Offer:

• Competitive salary + performance-based bonuses


• Health, dental, and vision insurance


• 401(k) with company match


• Paid time off and holidays


• Ongoing training and career advancement opportunities


• Employee discounts on vehicles, service, and parts

Join Our Team:

If you’re an experienced service professional ready to take the next step in your career with a dynamic Infiniti dealership, we encourage you to apply today.