Assistant Service Manager

Miller Transportation Group is a rapidly growing leader in the transportation industry and has been family-owned and operated since 1912.  With our company headquarters in Lumberton, New Jersey, we proudly operate several business units as follows:

• Miller Truck Leasing – the largest privately-held truck leasing company on the East Coast. Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs.
• Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.
• Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.
• Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers.

Miller Truck Leasing is hiring immediately for an Assistant Service Manager for our Diesel Maintenance shop in Franklin, MA. The Assistant Service Manager will be assisting the Service Manager in enhancing customer relations, properly managing the facility costs, facility employees and performing administrative duties. 

You Will have the following responsibilities as an Assistant Service Manager:

Service Management:

• Assist with PM Scheduling, Parts Inventory, Purchase Orders and Invoicing
• Answer phones promptly & professionally
• Handle various requests for information from Clients and Corporate
• Maintain various logs as needed using MS/Excel
• Prepare any customer correspondence as needed
• Meet monthly closing schedule deadlines
• All Miscellaneous Billing and Credits
• Quality and Accuracy of Customer Billing with Sufficient Justification and explanation
• In Service New Customers, Out Service Vehicles
• Communicate all Customer Problems
• Daily data input of accounting documents including repair orders and purchase orders

Rental Functions: 

• Will be responsible for the preparation of rental invoices as needed on a daily, weekly, and monthly basis, following established company procedures.  Follow all company guidelines in the quoting of rental rates.  The Rental Director will approve any deviation from company guidelines.
• On a daily basis, s/he will update the Rental Manager of all rental operations, lost rental sales, accidents, customer requests, etc., so that the Rental Manager may effectively manage his department.
• Maintain rental availability information board, as well as rental and leasing mileage collection
• Yard checks, rental contract preparation, insurance verification

Clerical Functions:

• Update computer records as needed
• Keep insurance information current on all clients (verify as necessary)
• Assist with License Renewals and New Registrations

You Have:

• Ability to read and comprehend instructions and information
• High school diploma, trade school, or the equivalent experience 
• 5+ years of experience in a Diesel Maintenance facility with strong technical/mechanical skills 
• Excellent communication skills, both in writing and in person 
• Valid driver’s license and a good driving record. (CDL or ability to get one with assistance of our trainers within 90 days) 

We Have:

• Competitive compensation
• Paid Vacation and Holidays
• Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options
• 401(k) with a company provided match
• Employee discounts and an employee assistance program
• Career Advancement Opportunities for Technicians at all levels
• Robust in-person and online training programs

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