Assistant Service Manager

Assistant Service Manager

Subaru South Charlotte | Charlotte, NC
“Whatever it takes to stand above the rest.”

Are you an experienced automotive professional ready to take the next step in your career? At Subaru South Charlotte, we’re looking for a proactive, customer-focused Assistant Service Manager to help lead our high-performing service team and deliver an exceptional dealership experience.

This is a hands-on leadership support role that's ideal for someone with a deep understanding of repair processes, workflow management, and customer satisfaction, who’s ready to grow into a service management role.

What We Offer:

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  Full-Time, Career-Building Role with advancement potential

  
  


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  Competitive Compensation

  
  


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  401(k) Plan 

  
  


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  Health & Dental Insurance + HSA Options

  
  


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  Holiday Bonus Program

  
  


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  Paid Training & Development

  
  


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  Employee Discounts on vehicles, parts, and service

  
  


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  Positive, Team-First Culture

  
  


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  Closed on Sundays

  
  

Your Responsibilities:

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  Oversee daily service shop workflow and technician dispatching to maximize productivity

  
  


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  Support Service Advisors by providing technical insight and assisting with customer communication

  
  


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  Ensure timely and accurate repair order documentation, technician notes, and job punch times

  
  


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  Review vehicle repair progress and keep customers informed of delays, approvals, or changes

  
  


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  Provide leadership and mentoring to the advisor team to ensure high performance and morale

  
  


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  Resolve customer concerns professionally and efficiently, acting as a point of escalation

  
  


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  Conduct quality control checks and test drives when necessary to confirm repair quality

  
  


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  Maintain an organized service lane, accurate job status board, and clean customer lounge

  
  


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  Assist with onboarding and training new service personnel

  
  


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  Ensure all required authorizations are obtained before performing additional repairs

  
  

What We’re Looking For:

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  2+ years of experience as a Service Advisor or similar role in a dealership or independent shop

  
  


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  Deep understanding of repair timelines, technician dispatching, and R.O. documentation

  
  


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  Mechanical knowledge and familiarity with standard repair procedures

  
  


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  Strong communication, customer service, and conflict-resolution skills

  
  


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  Experience with dealership management systems (CDK preferred)

  
  


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  Ability to multitask in a fast-paced environment while staying detail-oriented

  
  


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  Valid driver’s license and clean MVR

  
  


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  Positive attitude and desire to grow into a leadership role

  
  

Career Path:

We invest in our people and promote from within. High performers in this role have a clear track to:

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  Service Manager

  
  


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  Fixed Operations Manager

  
  

Join a dealership where leadership is hands-on, the culture is people-first, and growth is part of the plan.
Apply now and accelerate your career at Subaru South Charlotte.

Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.